Queen's Hospital

Queen's Hospital 2024-05-29 Person 1 5 0

Staff morale is very low, and transparent in their care. The wait time was long, and largely impacted by the unbearable heat, women with high BP were being affected. . The waiting room and triage room were unbearably hot. When admin were asked to raised this with maintenance or asked if any fans were available the receptionist was politely dismissive, and said I can sit by the window. But nothing was actually actively done. I asked to speak to the service manager and that was also dismissed. Came in for a post natal check in triage, waited with engorged breast in instance heat. Slow staff, no urgency about anything.

Air conditioning that works, staff that are responsive to patients. Improve staff morale, no two midwives knew what was going on with patients. Urines were lost, midwives were unsure if PET bloods were taken or not. The heat was not helping the staff at all. Staff were becoming short tempered due to the heat.

Queen's Hospital 2024-05-29 Person 1 5 0

Blue lighted by ambulance and went to resus immediately. Put on IV fluids and antibiotics and then left in the corridor (classed as resus step down) for 13 hours on a trolley. During that time saw 1 doctor who said I was being admitted and waiting for a bed. Obs done one in 13 hours and given a cup of tea and sandwich even though I was barely awake. After 13 hours I was taken into majors where I was transferred onto a bed. After 2 hours in majors I was taken to MRU.

Stop putting criminals first!!! TWO criminals brought into a&e by police, WALKED in cuffed to officers and went straight into a bed in majors whilst people are unconscious in the corridor!!! Where is the sense and car in that???? The patients you park in the corridors are sick and are in need of medical attention yet are just left and neglected!

Queen's Hospital 2024-05-29 Person 1 5 0

Have been there from 11am with chest pain. Ecg and blood test done. Waiting for the Dr to review the results. After 4hrs, I asked how long do I need to wait, they told me they can't tell but they can only tell me that I was 7th in queue. After calling 7 people, I asked again why I have not called yet, they couldn't not my note, and this was around 8pm. The night nurse in charge told me that she will try to find my note and allocate me to be seen by next available Dr. 2hrs later a Dr called to tell that with the blood results and ecg done, there is nothing to be worried about, the day staff would have discharge me as soon as they saw my results. As I was still in pain, he ask for x-ray and I left hospital around 1am with pain killer.......

Staff need to be honest with patients. And mostly listening to what ever they ask for.

Queen's Hospital 2024-05-29 Person 4 5 0

There was not enough information about wait times. Nurses were not willing to give a rough estimate. At King George’s hospital wait times are displayed clearly. Everyone knows that they’re not exact. I just wanted to be reassured and updated regularly. Some had been waiting up to 8 hours already and were very vocal about this. This did put a downer on things.

Just hear people out and keep them up to date. May have a screen with information regarding wait times.

Queen's Hospital 2024-05-29 Person 2 5 0

On arrival, very speedy and organised initial assessment. After which it went down hill — was moved to a waiting room with 20+ people waiting, and had to wait there for 14+ hours not being told anything or being seen by any nurses or Drs. In the end we had to chase the nursing staff as to when I would be seen. When you feel unwell this is very poor not being told what’s going on and to wait for such a long time is unacceptable which in turn makes you feel more unwell.

All patients could be communicated with with regards to waiting time. Patients could be checked on in waiting area not just left when feeling unwell. Uncomfortable seating to wait in for long periods of time, not a big enough waiting area.

Queen's Hospital 2024-05-29 Person 1 5 0

Awful 24 hours waiting on the metal chair or even the floor. No one cares if you are in pain or danger. Non professional nurses keep poking your hands trying to get into vein. After taking blood they poke you again for inserting cannula (why can’t it be done in one go. All my hands are in a horrible bruises). In the end I got no diagnosis and was sent back home with pain

Everything You are not the only country with lots of people and I’ve seen such a disorganised mess anywhere else.

Queen's Hospital 2024-05-29 Person 1 5 0

Left in corridor without food or drink. Was not told what was happening. Incontinent and left for hours. Was not given my medication

Communicate better and improve bedside manner. Ensure patient understands what is happening. Treat patient with dignity rather than leaving them soiled on a trolley in the corridor for hours

Queen's Hospital 2024-05-29 Person 3 5 0

Had to wait over 12 hours to been seen by a medical staff after initial triage. The long wait is unacceptable especially when anyone go to A&E only in emergency. There is no indication of when one will be seen. Despite the staff feeling us that ithe wait will be over 10 hours after the initial triage, patients are not given the option of going back home and returning after 10 hours. Staff was very clear that if anyone leaves, the clock will reset when they come back the next day. Sitting for over 12 hours, with suspected stroke and no option to go back home and get a little rest - I felt even worse than at the beginning of this ordeal. Surely there is a better way to manage, with some consideration shown to patients who are already suffering. Very disappointed

Give patients the option to go back home if wait times are over 5 hours. It may not be safe in all cases but surely some patients can be allowed to go home and rest after they have been triaged. How is making them wait for 12 hours, sitting in hard chairs, is a better option? We were told that if we want to leave, the staff can discharge us but then if we come back the next day, the clock resets. If it is safe for the staff to give us the option to discharge ourselves, surely some assessment would have been done by the staff to give us that option! Why insist on resetting the clock the next day?

Queen's Hospital 2024-05-29 Person 3 5 0

The wait time was ridiculous. We arrived at 11pm and at 2pm we were told we would have to wait 12-14 hours to see a doctor, this was after x-rays and blood tests were already taken. We self discharged only to find out days later that my Mum had had a heart attack.

Better communication, you sit in waiting rooms for hours and nothing happens. There needs to be transparency and better comms with everyone so you know what’s going on, how long to wait and where you are in the queue. Several people were very stressed and asked whoever they could find only to be looked at and then walked away. Many patients were giving up and self discharging because of the wait, ourselves included.

Queen's Hospital 2024-05-29 Person 5 5 0

I was kept in the loop and no treatment was done without firstly being given a full explanation

In my case I feel everything was carried out perfectly