Queen Alexandra Hospital

Queen Alexandra Hospital 2019-07-03 Person 5 5 0

Very happy with service. One small recommendation, during the angiogram procedure they placed a cold liquid on my arm (antiseptic?) - this was cold and would be nice if it was a bit warmer?

Queen Alexandra Hospital 2019-07-02 Person 3 5 0

The surgeons & preoperative care was excellent. I was made fully aware of the risks involved. They were all very kind & understanding, I felt comfortable to ask them anything. Post op care was poor, my epidural came out soon after surgery! With the exception of a couple of very hard working staff on each shift the experience was dreadful. The nights are awful with no blinds at the windows, lights on full most of the time & the noise of the machines & staff with constant alarms going off was exhausting. Whilst I would have the operation again in a heart beat and have no regrets whatsoever, I would not relish the thought of being an impatient ever again.

Queen Alexandra Hospital 2019-07-01 Person 4 5 0

Staff were very kind and food was ok. But I was told I was being discharged at 12.45pm on Saturday 29th June only to find out at 7.20pm that day I could not go home because no meds had been written up for me and was told I could go home the next day Sunday 30th which was just as bad as still no meds had been written up for me as I had already been discharged of the system. This was very distressing for me I eventually left the hospital that day at 2pm.

Queen Alexandra Hospital 2019-06-30 Person 4 5 0

I wasn't given much information about pain control prior to leaving the hospital i.e. nothing was discussed regarding what pain killers I should take, at what dosage and for how long. Also, while Spire provided me with a detailed manual specific when I went in for an operation with them, QAH provided more generic information about thrombosis. The detailed manual from Spire was more useful. Other than the above, I was very happy with the care provided.

Queen Alexandra Hospital 2019-06-29 Person 5 5 0

I chose to have an elective Caesarian following a very traumatic birth at St Richards in Chichester. The two experiences could not have been more different. From the moment we walked into the theatre for the birth ever single member of staff was kind, compassionate and totally reassuring. I was very nervous and anxious but the staff’s confidence was so settling. I would like to comment particularly on the following staff: Charlotte Phillips: the most wonderful member of staff. From my clerking appt to completing my spinal to checking on me after the birth she was spectacular. Confident, engaging and with the most beautiful manner towards both myself and my husband. Dr Lees: performed the c section. Kept us updated throughout the procedure and was so professional. Dr Ian Taylor (i think): anaesthetist. Funny and warm and took some amazing photos! Theatre staff - Mandy and Hollie. Made us laugh and looked after us so well Christine in recovery: so kind after the operation and made us all very comfortable. Once we were on the ward, Jenny took care of us. She helped me stay on top of my pain, assisted me in and out of the bed and made me feel very comfortable. She was also extremely kind to my husband, something we did not experience at St Richards. There he was made to feel like a burden and inconvenience. Jenny made him feel as he should - an equal part of the process. Jenny was also instrumental in securing a separate room for me which I was entitled to due to my mental health problems. All the rooms were taken when we got there but she kept checking for us until one became available. All other staff looked after us well throughout the night. One of the maternity assistants (I didn’t catch her name) was quite rude and abrupt however. She was relatively short, had a dark brown bob and was a larger lady. She was the only person the whole time who made us feel like we were bothering her and that she did not want to be there at all. But that was the only member of staff there was an issue with. Angelica looked after us in the run up to my discharge and was lovely. She explained how to care for my wound, the stockings, the injections, everything I needed to know. Again, she was very empathetic and friendly, making us all feel comfortable and reassured. I know half of this isn’t relevant to B7 but please forward our thanks to all the staff involved.

Queen Alexandra Hospital 2019-06-18 Person 2 5 0

We arrived in the Day Surgery Unit not knowing the procedure. It was so busy wehad to sit on a window cill ledge outside in the corridor. My daughters name was called and was shown through to a other room. At no point was I informed of the procedure. My daughter then disappeared while I was waiting in the waiting room. After 45 minutes I had to ask the receptionist what to expect. I was then told that I would receive a phone call 40 minutes prior her leaving the hospital. 4 hours had past and I heard nothing. I eventually asked a nurse if she new anything about my daughter. She came back andd informed me that she had had her surgery and was in recovery. The communication was very poor to say the least.

Queen Alexandra Hospital 2019-06-17 Person 4 5 0

No complaints about the staff, facilities, cleanliness and food, however I do have the following observations Lack of communication once I was on the ward as to what would be happening with me ( when I could sit up, get out of bed, expect to see a doctor etc) Having lights on over each bed during the day seemed a bit wasteful. In addition being able to turn off the light yourself would have been useful as lying in bed I was constantly staring at the light. When I was given the okay to go home, I was supplied with 4 overnight bags and asked to contact the suppliers myself as the hospital had not been able to do this. I tried this and was referred to the prescription service, they then said that I needed to contact the hospital to find out the exact bags that I would need. Contacted the ward, explained the situation and was told that the suppliers would be contacted. Hopefully this has happened and the nurse didn’t get distracted by her normal tasks. I also don’t know how long I keep my leg bag on or whether that needs to be changed on a regular basis as well

Queen Alexandra Hospital 2019-06-17 Person 4 5 0

I was in A&E, E1 and E2 wards. The hospital environment was bright,clean and welcoming with plenty of bedside space. My care was very good - the hospital staff were kind ,friendly and professional. I really liked the food and the choice was good. The tea man was very friendly and always brightened my day with a friendly smile. I was very impressed with the endoscopy department - clean, colourful and very friendly staff. I was mostly in E2 ward. The male bathroom and toilets don't have enough shelf space so had to resort to using the tops of the bins as well. I have a stoma so shelf space is particularly useful for the additional items I have. One bathroom (Room 87) was not cleaned for a few days - I guess this was because it may have been occupied when the cleaner was due to visit. The flushes on the toilets werent adequate or not properly working so often had to remain in the toilet and attempt a second flush. The shower in room 87 was difficult to use without using hands as the bracket holding the shower head didn't hold properly. Apart from issues with the bathrooms and toilets which are easily fixed my stay was a very positive one - QA hospital is for me an excellent hospital with very dedicated and caring staff. Thankyou :-)

Queen Alexandra Hospital 2019-06-13 Person 5 5 0

Staff very attentive and took time to explain things. Prompt attention.

Queen Alexandra Hospital 2019-06-12 Person 4 5 0

I was admitted onto G9 after having been assessed in the React and Day Care unit needing attention to a clotted fistula and subsequently dialysis. Because I have a long standing active ileostomy, I was worried sick that it would cause problems in the shared 4 bed ward, being a long way away from a suitable sink and toilet facilities. As it was I had to depend on a nurse to help me on a couple of occasions to empty the contents into a male urinal which resulted in an embarrassing smell and some mess and residual soiling of the bag and clip leaving me feeling dirty. I had previously arranged to pay for a bed on G5 with the approval of the surgical team, where I would have the use of a wash basin and toilet but because of problems with the surgery needing further intervention I was moved to G9 in a shared ward. I do understand very well the problems of fulfilling specialised treatment on a private ward but I believe that a single room with a washbasin close to hand and a commode would have been a good compromise and was wondering whether this could be arranged in the future to ensure some privacy and more dignity. Sorry about the long rambling nature of this communication but hope you don’t mind my having explained the situation to you as I feel very strongly about this. Thank you.