Southwick Hill Road, Cosham, Portsmouth, England, PO6 3LY
RECEIVED THE BEST OF CARE IN A&E WHERE THE STANDARD OF CARE & SKILL WAS EXCEPTIONAL. HOWEVER THE CARE AND STANDARD OF TREATMENT IN THIS 4 BED WARD WAS MIXED. STAFF WERE CONSTSNTLY SAYING TO PATIENTS "I WILL GET THERE WHNE L CAN BUT THEWRE ARE ONLY TWO OF US ON AT THE MOMENT" NOT EXACTLY WHAT YOU WANT TO HEAR WHEN YOU HAVE SPENT THE DAY IN MAJORS! THE PRESSURE ON THE WARDS IS CLEARLY AFFECTING THE STAFF AND THE TREATMENT THEY PROVIDE THUS MAKING IT FRUSTRATING FOR PATIENTS AND STAFF ALIKE. THIS CAUSES ERRORS; I WAS PRESCRIBED TRAMADOL WHICH I AM ALLERGIC TO, IT WAS WRITTEN ON ALL MY NOTES AND FAILED TO BE SEEN BY THE PHARMACY TEAM. EVEN WORSE I HAD TO WAIT 4 HOURS FOR MY DISCHARGE MEDS AND TOLD THE HOLD UP WAS DUE TO ME HAVING TRAMADOL; THIS COST US £10 WORHT OF PARKING; IT'S REALLY ISN'T GOOD ENOUGH!
Pre op care was excellent; the operating team were amazing and Mr Dalton, consultant was the best surgeon l could possibly have got. On D5 ward following bi lateral total knee replacements l soon discovered a very mixed amount of care. One person stood out and that was an auxillary nurse who gave me the best possible care available on The NHS but there were so many errors, contradictions and a lack of communication between the differing staff and agencies eg physio, nursing, urology etc. I was often forgotten in my single room, staff would say "I will find out and come back and let you know", they never returned. I would be told the catheter was going to be removed first thing in the morning and it remained in place for two days, everything was inconsistent except for Mr Dalton who popped in every day. I was even sent home with someone elses tablets in with my own prescribed medication so it's clear to see why sadly so much is wrong with the NHS, it is fast becoming The No Health Service!
The attention to detail was excellent in all areas, however the staff were overrun on a number of occasions which affected overall efficiency, but they rarely let that affect my personal care, they seemed to compensate by covering each other where situations allowed. I found everyone to be a pleasure on all shifts and thank everyone for making my stay as comfortable as possible under the circumstances.
All staff in the department are cheerful, kind, caring and easy to talk to. The doctors listen to your concerns and set your mind at rest. Nothing is too much trouble. It's usually an hours wait to be seen but you get a great service and its free. The NHS is great!
We arrived in the Day Surgery Unit not knowing the procedure. It was so busy wehad to sit on a window cill ledge outside in the corridor. My daughters name was called and was shown through to a other room. At no point was I informed of the procedure. My daughter then disappeared while I was waiting in the waiting room. After 45 minutes I had to ask the receptionist what to expect. I was then told that I would receive a phone call 40 minutes prior her leaving the hospital. 4 hours had past and I heard nothing. I eventually asked a nurse if she new anything about my daughter. She came back andd informed me that she had had her surgery and was in recovery. The communication was very poor to say the least.