Southwick Hill Road, Cosham, Portsmouth, England, PO6 3LY
Vitual Fracture Clinic completed next day and Appointment given. Friendly and efficient nursing staff and doctor. Initial Fracture Clinic appointment completed quickly and injury explained after xray and treatment plan advised. Follow up appointment and additional tests arranged before we left the department.
Good: Professional, friendly and empathetic medical staff. Constructive suggestions: I had ORIF surgery for a fractured elbow (distal humerus fracture) at Queen Alexandra hospital on 23.12.18 and it would have been helpful if I had been given more information (verbally and in the form of patient leaflets) about what I might expect following the operation, e.g. extent & duration of pain, aching, swelling, stiffness & discomfort, when to remove the sling and do some safe mobility exercises (including physiotherapy leaflet with diagrams) in order to decrease stiffness, the amount of mobility I might expect to have after 3 weeks, 8 weeks etc., showering with bandage and wound plaster during first 2-3 weeks after operation, and also weight-bearing limitations on the affected limb following operation and when normal activities might be resumed. Although some of this information was given to me verbally by a member of the surgical team and a physiotherapist as well as ad hoc advice by the nursing staff, there appeared to be no coordinated, post-operative care plan in place.
The staff in every area cared about me and explained the technical matters carefully. I make two comments. 1. Why was a patient on a cardiac ward given butter with their roll? 2. I was delivered to the ward from the Chest pain clinic at approx 5 .00pm. I was asked what I wanted to eat soon after arrival, but it was not until 9.20 pm that my blood pressure was checked, then after I had dozed off to sleep at 11.20 pm , I was 'clerked in ' and examined, then blood was taken at 11.40 pm. Fortunately, I am not unfamiliar with hospitals from a professional point of view, but for someone less aware, it could have been quite a frightening experience.It was almost as though I did not exist in the system.........
On arrival after initial screening went straight into A & E, but had to wait ( and in very bad pain) 3 hours to see a Doctor before admittance to surgical assessment ward at midnight. The clinical care was absolutely great and would give 10 out of 10, so the main constructive criticism is and what everybody knows Q A A & E is not fit for purpose, it was pandemonium on the Saturday evening. But we know many millions are about to be spent on upgrading. Can't a system be devised where a GP is always on site to assist with the none urgent case's.
I was well impressed with my visit today. I was seen early which was brilliant and there was minimal wait between the different stages. The care at every stage ranged from excellent to outstanding. There was no queue at reception, the lady smiled and was cheerful, took my details and directed me to the seating area. I was there 10 mins max when I was taken through, Mphasa checked me in and did the basics, she was very thorough and calming which was good because like most people I was anxious about having a medical procedure. She then took me to the next waiting area where an assistant Anaesthetist came in and checked my details, he was followed by Dr Nick Campkin the Consultant Anaethetist/Surgeon who also checked my details, against my file and the booked procedure which he explained, checked if I had any questions and ensured I was comfortable with everything. Dr Campkin was also reassuring and calming and I felt I was in capable hands. I entered the operating area and was greeted by Chris the Radiographer who also made me feel at ease, this is so important. Then, Caroline the Theatre Nurse introduced herself and checked my details, that I was ready, that everyone knew what the procedure was and that they had all the equipment ready. All this checking & care gave me confidence that I was in very capable hands, this is important to the nervous patient. They talked me through the procedure as they went so there were no surprises, I didnt feel any pain and it was over very quickly and I was on my way to the recovery area. Here, Lou the Recovery Practitoner ensured I was comfortable and offered me a much needed drink & something to eat which was so welcome as I hadn't eaten anything since breakfast (as instructed) at 8 a.m and it was now 4p.m. I was offered tea or coffee and a choice of sandwiches or biscuit. This was now 5 star service, I had to remind myself that this was the NHS ! I chose tea and a Tuna sandwich, the tea was so welcome and the sandwich, tuna and cheese was sliced into triangles, making it easy to handle and eat. Fantastic. Lou kept checking that I was alright and then took my blood pressure etc. The Recovery Care was Outstanding. Having been treated Privately previously, I can honestly say that this was just as good. 10/10. I would like to thank all of the above named for treating me so well, for being so caring and calming. Not always easy when you are dealing with so many people every day. I was treated as though I was the only patient they'd seen all day when I'm sure I was one of many. Thank you all.