Queen Alexandra Hospital
Review of Endoscopy,
2nd December 2021
My initial contact by Jane was excellent, she explained everything and the package containing the colonoscopy information as well as the preparation instructions etc arrived in a timely fashion.
The procedure and everyone involved were fantastic. I felt at ease and everything was explained to me. A piece of equipment was faulty which made my wait longer but this was not anyones fault.
The problem came about when I was discharged. See below.
The discharge process requires a review. Everything up to the nurse contacting my wife went great. The nurse explained that I would be 45 minutes and she could collect me.
I dressed and went to the discharge area where I waited 30 minutes thinking my wife had a problem somehow during the 5 minutes it would have taken her to drive to the hospital.
I rang her to find she was waiting in reception and had explained earlier that she was there to pick me up. I had also asked one of the nurses where the discharge nurse was.
Someone in reception heard my wife’s conversation and went off to find the discharge nurse.
Finally I was taken to a room with my wife to be discharged. It was then found that my colonoscopy report was not in the pack. The nurse went off to find it and then explained the details of it to me. Folded it up and placed it in a wad with my signed form and other information. Before I put the paperwork away that evening I looked at the report myself only to find it was not mine. I had been given the information about another man and had no idea then what had been found. I found this very disturbing and rang Jackie first thing in the morning. She apologised and assured me this should not have happened and would look into it. I was pleased with that but just wanted to know what was on my report. Jackie rang back within 15 minutes and explained the report to me. I returned the wrong report and picked my report up, later in the day.
In my opinion this would not have happened if the discharge nurse had carried out the checks that every nurse had done throughout my time at the unit. They checked my name etc against there paperwork and also checked the wrist band against this information as well.
I hope this area of concern is reviewed adequately as my experience of a very professional department was let done badly in the final part of the whole procedure.