Queen Alexandra Hospital
Written by a patient
17th September 2020
I attended the two week Breast Cancer clinic at QA on Monday 7th. I was not sure what to expect as this was the first time I had been in any Medical environment since before Covid.
The waiting area was spaced out appropriately, staff all very friendly and professional.
During the morning I required a consultation/examination with a breast doctor, followed by a mammogram, then ultrasound, biopsy, further mammogram and back to see Doctor before being given an appointment to return for results a week later.
Unfortunately this is where I hit a snag! I received a letter saying an appointment had been made for Thursday, which contradicted my verbal appointment for Monday. The letter didn't mention rescheduling, so I attempted to make contact on the number provide. Called five times, leaving two messages and home number, never received a callback.
I attended the clinic on Monday, not sure if it was a wasted journey, it was. The receptionist apologised, she went to check to see if results were in but they weren't available. Since received via Mr Agrawal at Spire and waiting another procedure.
Only thing that let the clinic down was admin/telephone response and call back.