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Queen Alexandra Hospital
2019-06-18
Person
2
5
0
Written by a carer
Written by a carer 18th June 2019
We arrived in the Day Surgery Unit not knowing the procedure. It was so busy wehad to sit on a window cill ledge outside in the corridor. My daughters name was called and was shown through to a other room. At no point was I informed of the procedure. My daughter then disappeared while I was waiting in the waiting room. After 45 minutes I had to ask the receptionist what to expect. I was then told that I would receive a phone call 40 minutes prior her leaving the hospital. 4 hours had past and I heard nothing. I eventually asked a nurse if she new anything about my daughter. She came back andd informed me that she had had her surgery and was in recovery. The communication was very poor to say the least.