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The Tunbridge Wells Hospital

Tonbridge Road, Pembury, Tunbridge Wells, KentEngland, TN2 4QJ
 
1 2 3 4 5 108,513 reviews

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of Ward 12,
9th June 2021


I feel the need to send feedback to thank everyone who looked after me in Tunbridge Wells Hospital l when I was admitted on 8th June 2021. From when I first arrived in A&E I was treated with the upmost respect, kindness and compassion, especially Dr Romani, who went above and beyond the call of duty, and is a real credit to the NHS! I would also wish to thank all the staff on Ward 12 who cared for me, namely Nurse Emily and Nurse Ruth, they were so helpful and nothing was too much trouble! Once again a very big THANK YOU to you all, you are angels in disguise xxxx Mrs Hazel Rothery


N/A

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Accident & Emergency,
17th May 2021


I was admitted on the 14th of may for irregular heart rate and being bed bound. The vast majority of staff were lovely and have taken great care of me. However, there was one nurse/doctor (a man with a heavy accent) wearing darkish blue scrubs at approximately around 4-5pm ish who was extremely rude and had me in tears. 1) he wheeled me in, started tapping away on the computer 2) he then turns around (doesn't introduce himself nor explain what he was going to do) then tells me in a rather condescending manner "are you aware that you've had 90 admissions"? Feeling uncomfortable I answered yes is that a problem? He replies no and he carries on tapping away on the computer 3) so I began to ring my husband as I assumed he was going to chat with me with what's going on (I have a learning difficulty which means I have trouble retaining information which was why I needed my husband to listen as due to the pandemic wasn't a loud in with me. 4) as I was doing this he turned around and said "no your going outside I can't deal with you. Upset I was confused with the way he was being and quite frankly making me feel scared, he shoved me out and left me in the middle of the minors waiting room at which point I was sobbing as I didn't understand why he was being so passive aggressive. When he did this I heard him saying to other docs and nurses "I can't deal with her". So I ring my husband trying to calm down even begged to go home even tho I knew and he knew I wasn't well enough. At which point a lovely nurse took me into a side room and was very compassionate caring and understanding and managed to calm me down then another nurse/ doctor came in and she was also very caring compassionate and wanted to help calm me down. As I'm calming down and able to speak the man who was very rude and caused unnecessary stress comes in and offers to do bloods. Feeling uneasy I said no and asked the lady if she could do it. I've never done a lengthy complaint before but I felt that this needed to be addressed as I don't want anyone else to go thru what went thru. I get that the workload can be and has been tough thru out the pandemic but felt this needed to be addressed. I'm still in hospital and have been referred to a cardiologist as my heart rate still isn't right. I don't take going to hospital lightly, I've been in and out of hospital with a complicated medical history thru out my life. I'd like to finish by saying a big thank you to the staff that have been looking after me and treating me with such respect kindness.


Be non judgemental and not belittle (this only goes to the nurse/doctor as explained above

Experience
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Ward 33,
13th May 2021


I have had the most wonderful treatment from everyone who has looked after me, from the lady in Admissions to the anaesthetists, consultant and post care staff on the ward. The cleaners too were cheerful, efficient and kind. I could not have hoped for a better experience and would like to thank everyone from the bottom of my heart. I was not looking forward to my operation but it has been immeasurably more bearable than I could have anticipated.


Not a thing!

Experience
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
Staff
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1 2 3 4 5
Review of SAU TWH,
31st March 2021


I have severe anxiety and depression. I had a previous surgery at a different hospital and was traumatised. This time, being in a hospital far from where I live and being told I needed an emergency appendectomy was really scary. The staff were so accommodating to my needs, were patient and listened to me and made the experience so much better than I could have ever imagined. From being scanned, to having surgery, to the aftercare, it was all amazing and everyone was amazing. They even let my mum stay with me until my surgery as my anxiety was so bad, despite covid 19 restrictions. I cannot thank the staff enough for making a scary day one of the most relaxing experiences. The surgeons, nurses, doctors and healthcare assistants were incredible and made me feel at ease, comforted me during my panic attack before sedation and listened well when I needed pain relief, something that the last hospital I was at failed to do which had resulted in me needing longer to recover, going blue and blacking out. My recovery this time is amazing and I cannot thank the staff enough.


Nothing!

Experience
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1 2 3 4 5
Written by a NHS patient
29th March 2021


Gynae emergency unit is not where any woman wants to end up. Four weeks post op I had a haemorrhage and ended up in a less than perfect situation. From the minute I went to Maidstone A&E, i was treated quickly and efficiently and with dignity, respect and a little sense of humour. I tested out A&E majors, resus, the ambulance crew, pembury gynae, my surgeon Dr Chepatte and his team were fantastic. From the clinical support to the consultants, I received nothing but the best care, at the back end of a global pandemic when these people are simply exhausted. Poor Dr Chepatte should never be allowed to retire, he is too good. Dr Ash (I think) listened to me and examined me with great care when I was having a rough time. Although these staff have no doubt been left reeling from the Covid pandemic, there is no doubt it has strengthened their outlook in terms of patient care, a personable approach is all you need sometimes. I have genuinely enjoyed the brief chats while undergoing procedures and their ability to put up with my ridiculous sense of humour (coping mechanism). Queue my joke to the amazing A&E Dr Asif, “As if you’re going to let me die” I’m sure he really didn’t need a play on words while he was pumping blood into my arm in a frenzy. Jokes aside: Thank you to each and every one of you. You really are hero’s. ❤️

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Accident & Emergency,
14th February 2021


Already reviewed emergency care which we feel was where we were. But it would not let me submit without reviewing.


None

Experience
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Gynaecology Outpatients,
11th February 2021


Self discharged but was spoken absolutely disgusted by a nurse called In a which spoke absolutely disgusting about where I should give North either at Maidstone hospital or William Harvey hospital which I agreed too because of the amount of times I discharged myself due to the nurses unable to help comfort or listen to my own mind. The nhs has not helped me in anyway shape or form to make me comfortable or feel any better but really upsetting me and making me feel suicidal thoughts.


I doubt there's anything that they can or make anything better because of the way I was spoken to which was absolutely disgusting after I know the consequences etc.

Experience
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Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Accident & Emergency, written by a patient
5th January 2021


Wanted to say a massive thank you to the wonderful doctors and nurses working through all of this. The lady Dr who treated me (but i didn’t get her name) was so lovely, caring and thorough and didn’t make me feel like I was being a nuisance especially during such busy hard times! Everyone did their best to figure out what was wrong and with a smile and concern. I don’t know what the Drs name was but I hope she can be recognised. I came into maidstone A&E at 1pm, name is Kate McDonald, DOB 03/10/91 and was seen by a lady A&E doctor. I could hear how busy it was with very sick patients and I was reluctant to come in but I wasn’t made to feel like I shouldn’t be there. They even went out their way to grab me some food as I was there a lot longer than I thought and pregnant. Thank you so much


Maybe a food vending machine in the waiting area as being alone and not being able to eat is hard

Experience
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1 2 3 4 5
Written by a patient
26th December 2020


Every person that was involved in my care both times was amazing. Nothing bad to say.

Recommend
1 2 3 4 5
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Review of Accident & Emergency, written by a patient
13th December 2020


Regarding my visit on Sun 13/12/20. Dr L Shaker in A&E was very unprofessional & abrupt. He spoke to me with arrogance and a general uncaring attitude. He has a very heavy accent which makes it difficult to understand him. When I asked for him to repeat something his tone of voice rose. How is he in the caring profession if he has this kind of attitude? Obviously in the wrong profession! Why are such people being allowed to get away with treating people like this? He even spoke to the nurses abruptly. I wish I could have seen another Dr instead. He made the whole experience 10 times worse because of his unprofessionalism.


Get rid of uncaring unprofessional staff

Experience
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