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The Tunbridge Wells Hospital
2024-01-27
Person
5
5
0
27th January 2024
Thank you so much to all the staff from A&E to Ward 33 that took care of us during a particularly distressing time.
Particularly Ward 33, being able to stay with my Partner made a huge difference to both of our experiences of an incredibly painful experience. Every member of staff was professional, thoughtful and compassionate. I feel incredibly lucky that the Ward is a service available to this community.
Suggested improvements
I'd like to stress, no "improvement" here would have changed how I felt about the care we received, it was amazing and I'm so grateful to every member of staff who helped us.
Triage waiting time in A&E:
Wait time of over an hour, trying to get readmitted to a Ward you only just left. I understand why we had to go through A&E, why wait times are long.
Communication between departments:
Multiple blood tests to get the same information because one department hasn't sent them on, feels like a waste of resources. From a patient POV, if it's difficult to draw blood this adds significant distress for a minor admin process error.