one-ashford-hospital

One Ashford Hospital

Kennington Road, Willesborough, Ashford, Kent, TN24 0YS Also known as: Ashford One
 
1 2 3 4 5 40 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
18th October 2021


Amazing Staff and Facility. Wouldn't go anywhere else

2021-10-18 13:15:49
Response from One Ashford Hospital

We're really pleased to hear you were happy with the treatment you received at One Ashford. It is always lovely to receive such nice feedback. All the very best with your ongoing recovery.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
28th September 2021


It would be remiss of me not to mention the team supporting Mr Jain. I was warmly welcomed by a Receptionist with a genuine smile and escorted by a Porter with a wonderful sense of humour. The Anaesthetist and his Assistant really knew how to calm this anxious patient through lighthearted conversation, and the Nurses couldn't have been more caring. Last but not least, compliments to the Chef for a very delicious meal that was well-presented, and thanks to the lady who served me with a smile and readiness to help me with anything else I might have needed. Everyone seemed to be loving their jobs and to me that's a crucial ingredient for fantastic service. My sincere thanks to you all.

2021-10-01 09:19:34
Response from One Ashford Hospital

Thank you very much for your kind feedback which I shall forward onto our staff on your behalf. May I wish you all the very best with your ongoing recovery.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
11th August 2021


I had a bilateral breast reduction at One Ashford 3 weeks ago and I have nothing but praise for the staff there. From the moment of admission and taken up to my ward by a lovely porter who explained how all the 'gadgets' in my room worked, to the nurses who checked me in etc, the professionalism and care of the staff was 100%. Super clean room. Everyone sanitising hands etc on entering room, etc. Room was lovely and bright - excellent wc facilities. The care from the nurses was second to none - Jenny, Emma and Jane in particular, thank you! They work very hard but were always happy and kind. I had a light supper after surgery which was lovely (thank you to the lovely catering lady) and before I was discharged the following day had a wonderful lunch. Three days post surgery I had a call from a nurse at One Ashford to check that I was feeling okay. Outpatients for change of dressings was fabulous. First class all the way - would not hesitate to recommend to anyone if needed surgery/outpatient care. Thank you.

2021-08-23 09:19:36
Response from One Ashford Hospital

Thank you very much for such lovely feedback. It is always nice to hear that patients have a positive experience from the moment they come into the hospital until they leave. We are pleased to hear your surgery went well, and we wish you all the very best with your ongoing recovery.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
30th July 2021


One Ashford is an excellent hospital. I was treated there as an NHS patient but was treated no differently to a private patient. I would highly recommend this hospital to anyone contemplating treatment.

2021-08-02 09:53:05
Response from One Ashford Hospital

We are really pleased to hear your stay with us went well. We pride ourselves on giving all our patients an equally high quality of care and I am glad to hear this was your experience too. All the best with your ongoing recovery.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
3rd June 2021


I have had an excellent experience here with my son on two occasions. Today I brought him in for a check up and the Debbie at Front desk realises it was his birthday soon so got him a donut in a box and he was over the moon and ate it on the way home. Everyone you come across is friendly and want to help.

2021-07-08 09:36:30
Response from One Ashford Hospital

Thank you very much for your kind feedback and we hope your son is doing well. We're glad to hear he enjoyed the doughnut!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
6th May 2021


The nurses that cared for me were faultless, so reassuring and kind, went through everything so I had a good understanding. Thank you

2021-05-19 09:26:23
Response from One Ashford Hospital

Thank you very much for your kind feedback. We hope your recovery goes well.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
15th April 2021


I have been treated as an NHS patient, but can honestly say that I have been cared for every bit as well as a private patient. The staff are friendly and professional and with the Covid situation, I notice that everything we touch is cleaned afterwards which makes me feel very secure that I'm being looked after properly.

2021-05-19 09:28:30
Response from One Ashford Hospital

We are pleased to hear you enjoyed your stay with us and felt safe whilst at the hospital during the pandemic. Safety is our priority for all of our patients.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
3rd February 2021


Super experience with highly professional staff from the welcome desk to the health care professionals

2021-05-19 09:29:18
Response from One Ashford Hospital

Thank you for such positive feedback which is much appreciated.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a private patient
28th January 2021


I received great care.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th January 2021


It is like visiting a five star hotel I would recommend.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 

Profile

One Ashford Hospital is a modern, purpose built private hospital equipped with the very latest technology. Our operating theatres provide you with the very best environment to keep you safe and free from infection. Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound. We treat patients across a number of specialties including Orthopaedics, General Surgery, Gynaecology, Urology, ENT, Dermatology, Plastic Surgery and more.

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Resources

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