newham-university-hospital

Newham University Hospital

Glen Road, Plaistow, London, England, E13 8SL
 
1 2 3 4 5 39,634 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
3rd August 2020

Was looked after by a great Dr Faiza Khan. She explained all the medicines I needed to take and very informative. Thank you

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Dignity/Respect
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Information
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Cleanliness
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Review of Emergency Department - NUH, written by a patient
27th July 2020

I did get a great care from Kelly, Tara Rose on 26.07.2020

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Cleanliness
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Review of Tayberry Ward - NUH, written by a patient
28th June 2020

Excellent

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Review of Urgent Care Centre NUH, written by a patient
29th May 2020

Excellent

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Dignity/Respect
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Review of Silvertown Ward - NUH, written by a patient
28th April 2020

I am filling this form in after 5 months from my stay here. I would have done it sooner but quite frankly I have PTSD over what has happened whilst I was in silver town ward. I was admitted into ICU with Sepsis and transferred into Silvertown ward after. I experienced the following: - I was vomiting up bile and stomach acid, and this was never cleaned up. I requested several times for the floors to be clean as it had been days that my vomit had been lying there and my requests had fallen on deaf ears. - I had an NG tube fitted into my nose, as I was unable to eat or drink. No fluids or food was given through the tube for 5 full days. I was left to starve. Each time the doctor had said there was a miscommunication with the nurses and I would definitely be fed that day, however I never was. After 5 days my daughter called and complained, only then was I given my first feed. I starved for 5 days. - an antibiotic dose (Amikacin) was “forgotten”. I was told that there was supplier issues which is why they did not administer the antibiotic through IV. This is unacceptable as my white cell count was so low that I depended on antibiotics. The doctor apologised for this error. - the day nurse gave me some tablets I did not recognise during the day. I told her I did not recognise these medicines and so she redone my morning medicine and found that she gave me incorrect medicine the first time round. I shudder to think what could have happened if I swallowed the first set of drugs. - I have a PICC line fitted in which needs to be redressed once a week, of course this was not done despite my requests. This left me vulnerable to further infection. - I was in left In pain for 8 hours In total. I asked the nurse for morphine and she left without coming back. Later when my daughter inquired about why I wasn’t given morphine the head nurse said she lost my drug chart. Soon after it was miraculously found. The list could go on forever but it really upsets me thinking about my stay here. I get horrible flashbacks that keep me up at night. I wouldn’t wish the treatment I had on anyone. Please don’t stay here if you can help it.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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1 2 3 4 5
Review of Emergency Department - NUH, written by a family member
13th March 2020

My father collasped at home and I called 999. I have been in Newham A&E for over 3 hours . I explained to a nurse when I found one hour into our wait that I had not given my dad his medication and He is now over due. I was brushed off and said that the Doctor will be here soon and to explain to them. 2 hours have passed since then and still no-one has come to check on him. I have even had to struggle to take him to the toilet as he can not controll it another reason for bringing him in at his age urine retention or over production of urine is dangerous. He as had observations and blood taken but no-one has come. I lost my mother 10 years ago in this hospital after a collapse at home I am trying to hold it together for my dad but I am on my own as my husband is at work in Newham Transport but luckly I am on annual leave from Stratford Ward, so the ward is not without admin support. I am disgusted that the only people who have check on us are mine or my husband work colleages without that I would be in bits.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Written by a patient
28th January 2020

I’m my last trimester and have had the most disgusting care from this hospital. From many other let down and unsafely managed appointments from having asthma attacks as pregnant,staff not listening to my concerns to a more personal problem that rushed me into hospital at 4am at 7 months pregnant,(this will be the last time I ever come here) not seen after doctor clearly share his concerns with staff of my babies safety. Maybe because staff do not hand over properly I have no idea. not looked at not assisted to unless spoken up, and then still not attended to with care but more of attitudes and comments emplying to wait as the department know I am here. My unborn child has been put at very high risk due to the ‘care’ Newham general has given. Antenatal toilets dirty and shared with visitors who unfortunately dispute the importance of pregnancy risks to infections. Staff only really responded when I had informed a more suitable hospital miles away of the disturbing situation I was in due to the lack of care I was receiving and threatening to leave informing them I they will be responsible if something happens to my child. Personally if you are pregnant I highly do not recommend this hospital if you want to feel comfortable,safe and well monitored. Newham general put pregnant women at risk. I’m 100 percent sure I am not the only one with a similar sad and frightening experience as I have family members who avoided this hospital on purpose due to their experiences with the care. I will not be given birth here for certain.i love my child too much to even risk it.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Staff
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1 2 3 4 5
Written by a patient
1st January 2020

The stuff in general where great, they worked really hard. The time it took me to be seen and the doctors just wanted me gone as soon as possible. They where ment to follow up with a call which did not happen. I guess severe phenomena is not a big deal. The A&E doc said that I have to be kept for 72 hours and I was handed to the doctor who will come and take me to a room. Then the big / boss doctor came. And touched my wrist and said you are young, take antibiotics and we will call you on Thursday. I understand that we don’t have any beds. But I never go to the hospital at all. I thought this was a cold and I have been treating it myself for the past 3 weeks, hence why I am in this mess.

Recommend
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Dignity/Respect
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Involvement
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Written by a carer
1st December 2019

Do not use this hospital avoid at all cost!!!!!! I came in with a 4 week old baby with a very bad cough. Ambulance bought us into hospital and booked us in. Arrived and booked in by 10pm 30tu November 2019. They absolutely could not be bothered about my baby's health and here I am at 4:45 am still waiting.doctor has seen us and told us she will be back in 10 minutes and the wait for her glorious return has been an hour so far. At 5am my wait in pediatric A&E will be 7 hours with q 4 week old baby. Avoid qt all cost this department is a joke.

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Dignity/Respect
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Written by a carer
1st December 2019

Absolutely nothing at all. The pediatric a&e is disgusting in way of urgency and service.

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Dignity/Respect
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Resources

Short link to review Newham University Hospital: http://iwgc.net/eb4mj