Molesey Hospital

Molesey Hospital 2019-06-10 Person 4 5 0

I was happy with my appointment, albeit being quite brief!

Molesey Hospital 2019-05-27 Person 5 5 0

Staff were friendly, capable and caring.

Molesey Hospital 2019-04-16 Person 4 5 0

The staff were friendly and professional and the treatment seems to have helped improve my condition a lot, though not completely cured it. I I have a good idea now of what I need to do to keep progressing. Some of the exercises were challenging and exhausting and I felt that some elderly or infirm people might be deterred from continuing with the course, as there was sometimes pressure to perform to a required standard rather than go at one's own pace. In my own case, I enjoyed the challenge and felt it was very beneficial.

Molesey Hospital 2019-04-16 Person 5 5 0

Excellent advice and care by the physio. appointment on time and receptionist extremely polite and courteous. All staff who passed me smiled and acknowledged me even though nothing to do with my appointment.

Molesey Hospital 2019-04-15 Person 5 5 0

Instructors were very helpful and spent time with you and all other persons participating To make sure everyone was satisfied with the information received from the instructors

Molesey Hospital 2019-04-11 Person 4 5 0

There was a good understanding of my condition and the treatment needed. The patience shown was excellent. I had one on one sessions to start with to establish my current level of fitness/strength and then took part in the weekly classes (six in total) after which I had two more one on one sessions to establish where I had got to and whether I was willing and able to carry on with the necessary strengthening exercises unsupervised and without the discipline of attending regular classes. I continue with the strengthening exercises at home and do not require further sessions with the physiotherapist - although I am free to call if the situation changes.

Molesey Hospital 2019-04-10 Person 4 5 0

Lack of privacy at the Cobham Centre as the cubicles are divided by curtains. Not a problem for me but you could hear discussions between patients and physiotherapists.

Molesey Hospital 2019-03-23 Person 3 5 0

I received good care, particularly from the nurses who took great interest, looked after and treated my serious wound following an open fracture of the ankle. Thanks to them it is well on the way to recovery. However, communication was poor I did have to persistantly ask about my treatment particularly about being referred to a step down bed which no member of staff seemed to know very much. I had issues with requests for assistance to the toilet and the standard response was you will have to wait 'I have only one pair of hands' or ' I will be with you in a minute'. There is a bullying culture from the top management downwards of the very vulnerable patients which I felt very uncomfortable witnessing and did report to the Hospital Matron. He appeared to be shocked at my allegations but when he was on duty one Friday night he was shouting at patients in the corridor which I could hear in my bed and he snapped at a patient in the bed next to me when she asked for a change of pad. On the night duty, patients asking for commodes, curtains were not closed, pads and nightwear were changed in front of an open bed ward. One patient asked for a commode and was told by the night sister she would have to wait which resulted in the patient suffering the indignity of having an accident in bed. I could go on..... On the positive side I thank the GP's who did the daily ward rounds, Physio and OT teams.

Molesey Hospital 2019-03-21 Person 1 5 0

Administrative efficiency. Although I had been referred by my Doctor and received an appointment, when I got to the clinic for my appointment my referral noted were not present and the appointment could not go ahead.

Molesey Hospital 2019-02-13 Person 5 5 0

Super uplifting experience Covering all aspects of mind and body in terms of potential way forward Thank you Aneeth Richard