Linden Centre

Linden Centre 2022-11-02 Person 2 5 0

Night staff are different. And I feel unsafe in the evening. Environment safe.

I would like to get Into town to go to spec savers.

Linden Centre 2022-10-26 Person 3 5 0

The hospital is much improved in recent years compared with my earlier experiences and staff are much more attentive to patients requests and care.

Linden Centre 2022-10-22 Person 1 5 0

Rude doctor, and HCA’s, not listened too, and discharge while still feeling suicidal and unsafe

Linden Centre 2022-10-11 Person 1 5 0

Staff constantly on their phones

Staff that cared

Linden Centre 2022-09-30 Person 5 5 0

I have been treated very well on the ward.

Linden Centre 2022-09-29 Person 1 5 0

The consultant on the ward, seemed to work like a conveyor belt, the sooner you came in he wanted you back out the door, the patient was not listened to or consulted in their care, the CPA was not used, the main staff on the ward where HCA’s to which all they did was fill out pieces of paper to say where you where in the ward, but didn’t care if you wanted to talk

Listen to patients, plan follow up care, give some options if you felt you needed to go back into hospital. Instead this goes through the access team who don’t want to know

Linden Centre 2022-09-21 Person 4 5 0

Overall the service was good because it was insightful.

More activities could be included for patients.

Linden Centre 2022-09-16 Person 2 5 0

Rules not always made clear to patients and Dependent on factors that are obscure to the patients. This lack of "control" and clarity on routine/rules is perceived With frustration by most of the patients. Sometimes legitimate questions like time of the review Or if it is possible to have a bath are answered with rolling eyes Or visible frustration from staff (like rolling eyes or annoyed tone of voice). When I asked if I could know the procedure to fill up A complaint, staff was "unaccomodating" with my request And visibly annoyed. When on overnight leave, all my personal items have been removed without notice and communication. Patients are not in control of the access of their own room or bathroom as the bathrooms are locked and often no key for the room is given to the patient. Staff access without knocking or waiting for response in bathroom or bedroom. Generally I felt that the environment was detrimental for my health as very stressful and noisy apart from some patients and staff.

Clarity of rules/routine and consistencies among staff. Separate loud and aggressive patients in acute phase from patients in phase of recovery. Train staff to deal with and to listen patients. Help staff to deal with their own feelings frustration and stress.

Linden Centre 2022-09-16 Person 4 5 0

Linden Centre 2022-09-09 Person 3 5 0