leeds-general-infirmary

Leeds General Infirmary

Great George Street, Leeds, England, LS1 3EX
 
1 2 3 4 5 80,355 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a NHS patient
12th July 2021


Outstanding care for myself and my mother who was end of life

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Staff
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Safe
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1 2 3 4 5
Written by a NHS patient
23rd June 2021


Fantastic service delivered initially via A and E and subsequent ward and team.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
1 2 3 4 5
Staff
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Safe
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1 2 3 4 5
Written by a NHS patient
11th June 2021


My daughter aged 10 years, recently had an admission. One nurse declined to assist my daughter Nurse Claire Saddler, when she knocked her cannula out, because she was not on duty. The day staff informed me that Saddler did not hand anything over to them and the first that they new, was when my daughter walked to the nursing station, crying with a bleeding hand. The trust have tried to cover this up by saying that the nurse did hand over the matter. Dr Rumore, a paediatric gastroneterologist, is noted to have lied in her interactions with colleagues and in her documentation. She stated that we could call the hospital if needed out of hours to speak to the consultant; this is documented in the notes and on a recent discharge summary. Yet when we called, she informed the nursing staff that we did not have access to speak with the consultant out of hours and refused to speak with us to treat my child. This is also documented in the notes by the nurse. This information was presented to the trust complaints department but no action has been taken and instead, they stated that it was an error to say we could access necessary medical care out of hours. But the in hours system does not work. I have left multiple messages by telephone and email asking for assistance but had no response. The trust did write and say that they acknowledge this happened but can offer no explanation for the lack of communication or the fact that the clinical team had not responded. Dr Rumore also made other allegations that are unfounded about my family and I, but the trust has not dealt with this either and have closed ranks and appear to be acting to protect themselves medico-legally rather than dealing with failings in patient safety matters that were presented to them. The chief executive Julian Hartley has also been emailed about the issues but we have had no response from him, just ignored. Dr Rumore told me that my daughter has been historically mismanaged/poorly managed by Dr Zamvar. I have been given differing advice and incorrect advice from certain paediatric IBD specialists. The trust have not resolved this matter or put things right for my daughter. Instead, I received a letter from Dr John Oram, stating that no specialist in the IBD team was overseeing my daughter's care due to the ongoing dispute. Instead they had a paediatric surgeon, untrained in IBD medicine direct her care. No respect for patient confidentiality - my daughter's medical notes were left out, fanned for all to see on the ward for over 5 hours. Intimate pictures of her recent colonoscopy were on display for all to see. Disregard for the law - trust refused to release medical records when a subject access request was made, then withheld key pieces of evidence by way of misusing the data protection act. Doctors making arrangement for surgical intervetntions without ensuring consent from parent or guardian with parental responsibility. Doctors covertly arranging investigations without discussion with parents - the doctors have no regard for obtaining consent and appear to act like they are above the law, and even when challenged, the doctors, trust and complaints department perpetuate the same attitude; they appear to think they can act with impunity and disregard the law. Doctors who falsify medical documents, complaints/risk management team who try to cover up errors and also lies in their responses. Breaches of data protection act and confidentiality. BEWARE THE PAEDIATRIC IBD TEAM AT LEEDS GENERAL INFIRMARY - IF YOU WANT TO KEEP YOUR CHILD SAFE STAY AWAY AND GO TO ANOTHER TRUST

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
10th June 2021


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Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of L25 Neuro Cranial&Ortho Spine (0885),
1st June 2021


I was not informed about options of my painkillers and when I refused to take one of them I was made allergic to it.When buzzed for bed pan to be removed as I just used that I heard comment "is that you buzzed me for" .Disgusting


Be kind and understanding.Do job that you are paid for

Experience
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Dignity/Respect
1 2 3 4 5
Involvement
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Information
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Cleanliness
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Staff
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1 2 3 4 5
Written by a NHS patient
28th May 2021


Easy to find within the hospital, any member of staff I asked with any queries was answered professionally.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
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Safe
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1 2 3 4 5
Written by
26th May 2021


I underwent treatment and the removal of a sarcoma in my left arm last march at LGI. This was the start of the lockdown and while the rest of the country was in panic mode the team at LGI were right on track. ON the day of my operation the ward i was due to be on was quickly swapped to another ward to free up space for a covid-19 wing, however this was quickly overcome by the staff and they were fantastic throughout. i spent 3 nights in hospital after the operation and was almost emotional to leave as i didnt get chance to show my appreciation properly. I can honestly say that every single member of staff i met along the way were allla big help to me and incredibly caring and professional, from the ladies serving the meals and having a friendly joke, the anesthetist making me laught while i nervously prepared for my operation but mainly the surgical team that worked with Mr Bains each is an asset to the NHS.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
1 2 3 4 5
Safe
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1 2 3 4 5
Review of Brotherton Wing Clinic (4800),
26th April 2021


Great service, very friendly staff


It can be difficult to hear receptionist with the radio so loud, particularly if I have to stand back from the desk for social distancing. Turn the radio down a few clicks!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Staff
1 2 3 4 5
1 2 3 4 5
Review of Brotherton Wing Clinic (4800),
25th March 2021


The model of care at BWC provides good patient support and helps patients to have ownership of their care. I know I can ask questions and will be given an informed response that I can understand. I would hope to see this standard applied at other clinics.


It's difficult to suggest anything, while the Covid 19 situation remains.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Accident and Emergency LGI (1280),
5th February 2021


I attended LGI A&E last night around 6pm due to ? cauda equina. I would like to thank everyone who looked after me and saw me that day. All staff including the nurses and my doctor were kind and compassionate. I was frequently updated on what was happening and everything happened a lot quicker than I anticipated. Thank you everyone for your care and work that you do. I can not remember your names although each and everyone of you introduced yourselves to me. Thank you, thank you, thank you!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Resources

Short link to review Leeds General Infirmary: http://iwgc.net/eb4f6