Hill End Road, Harefield, Uxbridge, MiddlesexEngland, UB9 6JH
Condition of wash and toilet facilities is awful. Is there no "defect book" for reporting problems? Shower heads hanging off the wall, notices saying "this shower leaks over the floor". Toilets not up to reasonable hotel standards. Oh dear. This is an area which does not contribute to patient recovery at all and is probably a health hazard. Urgent action needed.
Cedar ward: Clean, well staffed with friendly, willing and efficient nurses, beds with curtains that were closed for personal examinations and discussions, but provided little or no privacy. No washing or toilet facilities in the ward - these have to be accessed down the corridor. Toilets: not very clean, paper towel bin not emptied for 2 days (despite asking staff) and a mens' urine bottle (full or empty?) left there for over 24 hours. Showers: one with very stiff control dial, producing small water flow; the other with broken wall socket so that, unless the head was held in the hand, it sprayed water over the floor.