Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Danetre Hospital
2022-04-07
Person
5
5
0
Review of Gender Identity Clinic
written by
7th April 2022
I was relaxed during my appointment felt totally at ease.
Suggested improvements
Please do not change its perfect. Thank you.
Danetre Hospital
2022-04-07
Person
4
5
0
Review of Gender Identity Clinic
7th April 2022
Dr. [name removed] was open minded and respectful he did not make me feel invalidated as a non-binary person. I felt like I had a lot of control over my treatment pathways. Did not feel like I was being pushed towards anything.
Generally very supportive.
Suggested improvements
There was some documents that I would have been asked to send beforehand to make the appointment run smoothly.
Maybe asking patients about previous appointment dates beforehand.
2022-06-07 15:28:02
Response from Danetre Hospital
Thank you for your feedback. For initial and secondary appointments, the Gender Clinic includes information detailing what documentation will be helpful to make subsequent appointments run smoothly. Each appointment in the Gender Clinic is followed up with an outpatient summary letter that details what was discussed and contains a plan at the end of the letter which indicates the next milestones and goals agreed with the patient.
2022-04-20 16:29:52
Response from Danetre Hospital
Thank you. You make a very useful suggestion which I have forwarded to the service manager. Best wishes, Hugh Jones, Patient Experience Manager.
Danetre Hospital
2022-04-07
Person
4
5
0
Review of Gender Identity Clinic
written by a patient
7th April 2022
The sut was nice, easy to talk to.
Suggested improvements
More waiting times.
2022-06-07 15:27:29
Response from Danetre Hospital
Thank you for your feedback. We are very aware that waiting times for appointments are much longer than we would wish. This is because demand for Gender Services has remained in very high demand over the last five years. Whilst we continue to make efforts to recruit more specialist staff, demand continues to outpace our capacity. We are very grateful for your patience.
2022-04-20 16:21:54
Response from Danetre Hospital
Thank you for your feedback. We are working with our commissioners to obtain more clinic time. Best wishes, Hugh Jones, Patient Experience Manager
Danetre Hospital
2022-04-07
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
7th April 2022
Feel respected at all times, very helpful and informative. Staff are very nice and welcoming.
Suggested improvements
Very good service- would recommend.
Danetre Hospital
2022-04-07
Person
5
5
0
Review of Gender Identity Clinic
7th April 2022
Straight forward.
Clear goals and reasoning with no games.
Suggested improvements
Provide a letter or feedback form for what goals/milestones need to be met for next appointment some people are not sure on what needs to be done.
2022-06-07 15:27:46
Response from Danetre Hospital
Thank you for your feedback. Each appointment in the Gender Clinic is followed up with an outpatient summary letter that details what was discussed and contains a plan at the end of the letter which indicates the next milestones and goals agreed with the patient.
2022-04-20 16:25:34
Response from Danetre Hospital
A very sensible suggestion which I have forwarded to the service manager. Thank you
Danetre Hospital
2022-04-06
Person
5
5
0
Review of MSK Physiotherapy & ESP (Danetre)
written by a patient
6th April 2022
[name removed] always friendly, helpful and approachable.
Danetre Hospital
2022-04-06
Person
4
5
0
Review of Adult Community Beds - Danetre
written by
6th April 2022
You looked after me very well and all the staff are very kind and made me laugh.
Danetre Hospital
2022-04-06
Person
4
5
0
Review of Adult Community Beds - Danetre
6th April 2022
I was treated with respect b most of the staff. The bays are kept spotless. I felt sorry for some of the staff over patients. I would just have to say a big thank you to [name removed] and her team.
Suggested improvements
The only thing I could say is to increase permanent staff levels and { } back on agency staff.
2022-04-20 16:28:34
Response from Danetre Hospital
Thank you for your feedback. We do try to keep the use of bank and agency staff to a minimum, but sometimes staff absence make this necessary. However, you should expect the same quality care from all staff. Best wishes, Hugh Jones, patient Experience Manager
Danetre Hospital
2022-04-06
Person
5
5
0
Review of MSK Physiotherapy & ESP (Danetre)
6th April 2022
[name removed] made the appointment very pleasant and stress free. Explained everything and was thorough.
Danetre Hospital
2022-04-06
Person
4
5
0
Review of Adult Community Beds - Danetre
written by a patient
6th April 2022
Suggested improvements
Was sent me to the wrong hospital for OPA.
