Danetre Hospital

Danetre Hospital 2023-12-04 Person 5 5 0

This is pacifically for the gender clinic. From the very first email contact, to my discharge letter I have been treated fantastically. I came to the gender clinic after a bad experience at another one where I was treated as a job to process. IF that was a spectrum, then Dantre is the polar opposite end. Here I felt welcome and valued by everyone I encountered. The only downside is that now I have been discharged I won't have reason to return, but I leave feeling valued and immensely grateful for my care.

Danetre Hospital 2023-09-06 Person 3 5 0

my first appointment went great, but in my second appointment i felt slightly belittled by my doctor, i felt ‘invalidated’ in my concerns, by him telling me to, essentially, just hold on and wait for whatever happens, and that i should learn to let go of my anxiety about not knowing what the next, or any, steps in the rest of the process are. as if i haven’t been doing that all this time, for SIX YEARS, holding on and waiting, and trying to let go of my anxiety about not knowing what the hell is going on. i feel i’m entitled to at least knowing the process, i don’t necessarily need a timeline of exact dates as i know that’s impossible to predict, but SURELY you guys, the professionals with years of experience, must know what different steps need to be taken in order for me to get the care I NEED. that i’ve KNOWN i’ve NEEDED for the last SIX YEARS. it’s infuriating that two people who have no idea who the hell i am are they ones to decide whether i’m allowed to feel happy and comfortable, when i can assure you my friends, family, coworkers and… MYSELF (IMO the most important/ essential person in this process) could tell you for sure what i, the patient, needs. i understand it’s not your fault it takes so bloody long, i understand one thousand percent you guys are stretched thin and of course are probably getting the least funding out of any department in the NHS (whoop transphobia!), but some compassion and professionalism (not laughing at me when i’m explaining how i feel) would go a long way in making patients feel cared for. it is healthCARE after all. i’m very upset and angry.

see above.

Danetre Hospital 2023-08-22 Person 2 5 0

Third complaint in 8 months being lodged right now

Actually listen to patients, where necessary prescribe suitable medication. Call back when you say you will, not hide behind phone assessments.

Danetre Hospital 2023-08-07 Person 5 5 0

The staff are brilliant at covering all necessary aspects within the appointments and maintain the dignity and respect of the patients. I felt listened to and cared about, and in such a large establishment.

N/A

Danetre Hospital 2023-07-28 Person 1 5 0

I already wrote a lengthy email about the anti-science, fatphobic treatment I received at this clinic. I intended not to interact further but then whoever discharged me misgendered me in the discharge letter. At every turn this clinic has made me feel devalued as a person and as a patient. I did not feel safe being treated here, I did not feel respected, and I'm glad that I made the decision to pull out of the service, even though private treatment is going to cost me thousands of pounds. It is well worth it to be out of the door here.

I genuinely can't think of anything that was done right at this point. Try doing anything slightly differently and that will probably be an improvement

Danetre Hospital 2023-07-27 Person 4 5 0

Today I was greeted by the reception with a hello and a smile, this made me feel at ease and comfortable being in hospital and not so nervous. I was then greeted by [name removed] one of the staff nurses on duty that day, he welcomed me to pre assessment unit and introduced himself. Throughout all the tests he had to carry out he was polite, friendly and supportive. Everything was explained to me in detail and information sheets where given to me to read. He made me feel comfortable, calm and relaxed throughout. As I was struggling to move around he helped me by lowering the bed so it was easy for me to lay down, generally very caring and helpful nurse. I would also like to say that the team in pre assessment unit Gladstone 3 L1 are amazing and supportive not only towards patients but eachother...I saw team work at its best.

Nothing.... impressed with what I saw and how I was dealt with.

Danetre Hospital 2023-07-06 Person 5 5 0

[name removed] considered my needs and tailored treatment to those needs superbly.

Danetre Hospital 2023-07-06 Person 5 5 0

First time here was a very thorough appointment and the physio ([name removed](?) was so friendly and informative.

Nothing.

Danetre Hospital 2023-07-06 Person 5 5 0

'[name removed] was really lovely'.

Danetre Hospital 2023-07-06 Person 5 5 0

Nothing.