Community Services - Great Western Hospitals NHS Foundation Trust

Community Services - Great Western Hospitals NHS Foundation Trust 2014-04-15 Person 5 5 0

Very friendly midwife who dealt with all my questions and explained things clearly

Community Services - Great Western Hospitals NHS Foundation Trust 2014-03-26 Person 5 5 0

The midwife I saw was thorough, kind and helpful. She took extra care to look into problems with my previous pregnancy so that I receive extra attention and scans with my current pregnancy and try and avoid the same issues happening again

Community Services - Great Western Hospitals NHS Foundation Trust 2014-02-28 Person 5 5 0

The care I have received has been fantastic throughout my pregnancy and after the birth. The constant care and reassurance made the whole experience a positive one for me and my family.

Community Services - Great Western Hospitals NHS Foundation Trust 2014-02-28 Person 5 5 0

Midwives were extremely helpful & supportive, It was brilliant to be able to stay at home with my newborn & relax rather than travel to surgery/hospital.

Community Services - Great Western Hospitals NHS Foundation Trust 2014-02-28 Person 4 5 0

Convenient home visits and friendly people.

Community Services - Great Western Hospitals NHS Foundation Trust 2014-02-24 Person 5 5 0

Great midwives - knowledgeable, reassuring and never condescending. I stayed with my GP practise to ensure I had the same midwives with my second baby as with my first. They have been a great help for me and my family- answering questions, providing support and helping to make the process less stressful and worrying.

Community Services - Great Western Hospitals NHS Foundation Trust 2013-11-16 Person 3 5 0

I was admitted to Great Western hospita, Swindonl. My experience within the A&E department was excellent. The staff were caring and completed many relevant tests and examinations, treating me with dignity and respect. I was admitted to Linnet Ward where the night staff were also excellent, caring and respectful. Problems started as I was about to be discharged and the following 7 hrs were a nightmare. At 8.45am I was informed by the doctor that I could go home. My friend came to collect me at 9.30am to be told I had to wait until after lunch for discharge procedures and medication from pharmacy. At 11.15am a nurse asked if I wanted lunch. Before I could reply, another nurse said that I was being discharged. So I went to the toilet and on returning the nurse gave me my coat and hand bag and "bundled" me down the corridor to a depressing waiting room with uncomfortable chairs. I remained in this room until 15.45pm! I was given no information despite my verbal requests regarding when I could go home. At 14.15 a nurse told me that the doctor had only just signed the medication forms which would then be sent to pharmacy. I was told I had a further wait of half an hour, or I could go home and return for the medication latyer. When I informed her that I did not feel able to drive, the nurse offhandedly told me that my husband should drive me. I informed the nurse that had she read my notes she would have known that my husband was an invalid, and I his full time carer. 15.00 when I became very upset after several hours of waiting (I still felt very poorly and had a severe headache with significant sensitivity to light and sound, which was the reason for my visit in the first place) I spoke to another nurse who finally sorted the medication out and gave me the medication at 3.30pm I sincerely hope that this is a one off experience but have since heard I am not alone. Great Western Hospital needs to urgently look at their discharge procedures and provide a comfortable waiting area with food and beverage available to purchase, and a much reduced waiting time for people to get home.

Community Services - Great Western Hospitals NHS Foundation Trust 2013-10-06 Person 5 5 0

Community Services - Great Western Hospitals NHS Foundation Trust 2013-09-29 Person 4 5 0

Good listening