brighton-hove-clinic

Brighton & Hove Clinic

14-18 New Church Road, Hove, England, BN3 4FH
 
1 2 3 4 5 4 reviews

Average ratings

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
12th March 2018


I have used this clinic to get my 3 year old child the Bexero vaccine (men b). The first 2 occasions I was seen by Dr Parish which was fine. For the 3rd visit itvwas a different doctor whose name I wasn’t even given and I have to make a comment that the service was not good at all and I felt very unhappy. We arrived 10 minutes early and were greeted by a very unfriendly receptionist.we waited in the waiting room for 25 minutes. On 2 occasions I asked the receptionist what the hold up was and she said the doctor was with a patient but I didn’t receive any apology even though I made it clear I was unhappy. Then finally the doctor called us in. He didn’t apologise for running late and was very blasé. When it came to giving my child the vaccine, he didn’t even ask me to position my child or hold her arms to make it easy. He basically just got the needle and stabbed it into my child’s leg with quite some force, NOT how you would treat a 3 year old. My child started crying and this doctor had no empathy at all and stuck a plaster onto her bleeding leg and that was it. We were shipped out like we were just another number. So this is a private clinic and they have no customer service or people skills at all, neither do they know how to treat a child. My child was left quite upset and bewildered as was I. I would never use this place again and would recommend you get your children immunised elsewhere.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Written by a carer
21st December 2016


If being locked away for a period of time with next to no contact with the outside world or physical exercise sounds appealing then this is the place for you. My father went in for alcohol and gambling issues. I went to visit him a couple of times in the weekend visiting hours on Sunday afternoon and was shocked to see that there were no facilities at all for any kind of exercise except a rear garden which was too cold to use at winter. It was very clear that he was worse than he had of been in the outside world by his behaviour. He was given some new medication that was no longer recommended by the medical profession outside the priory that gave him horrendous side effects. The staff remarked at how well he was doing and i voiced my concerns to no avail. Once leaving he was able to return to a evening two hour group session included in the £15000 fee for the 28 days which involved, so i am told, a group of ex-patients sitting round listening to the problems of the other ex-patients. At the end of the 28 days he was advised to go to AA which he had been in before he decided to go to the Priory, advised to do so as there is no other way...apparently. Since leaving the Priory he has found proper treatment for the issues causing him to abuse alcohol with a certified CAT professional and is doing very well. What a waste of £15000!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th July 2016


I attended for seven weeks as an inpatient for the treatment of depression,Bipolar Disorder and loss of appetite. I was thin and vulnerable.The quality of my daily care and treatment depended on which nurses,care assistants,and doctor were on duty that day and more importantly who had been assigned to me as my particular carer for the day. If a nurse assigned as my carer did not like me or believe in my depression then I was in for a bad day.Bullying and humiliation by some of the staff are the norms.They may not be aware how bad their behavior has become. Even though I had been referred by a psychiatrist and was on a number of meds a nurse told me that because I was 'so smiley' the ward staff had decided that there was nothing wrong with me and they questioned why I was there at all.Maybe that is why they treated me as they did. Possibly those in charge are unable to see that their behavior is inappropriate.They seemed to have little understanding/training concerning depression and its effects.I was constantly told that it was my responsibility to get better.That I had to take responsibility for my illness. While there I was checked on every fifteen minutes.The checkers are supposed to get help if a patient is unwell but they would often ignore my crying or roll their eyes and walk away.Once a very kind nurse assistant did try to get help as I had been crying uncontrollably and self-harming for some time but the nurses on duty-even my assigned carer-refused to come to see me to assess my condition.Not until the staff changed at 8pm did anyone come to my room.I had been left alone,crying and self-harming for hours. I needed a special diet.My meals were often hours late and inedible.Nurses told me that (even though I was so ill) it was my responsibility to complain if food was late or inedible but if I did complain I often got a sarcastic or dismissive answer. In my second week, I tried to complain to the ward doctor about a nurse's aggressive and inappropriate behaviour. He refused to listen and talking over me repeated the same phrase over and over 'no she didn't' no she didn't' 'no she didn't'. This is bullying! Day patients and inpatients have therapy sessions together.This does not work as the day patients usualy dominate the sessions. When I left the Priory I was still very ill. I thought the chances of returning were high so in a survey about my stay I wrote lovely descriptions of all the staff in the hope that if I came back they would be nicer to me.Pathetic I know! BUT some members of staff were WONDERFUL.Thank you to those people. When I went back to the Priory for an appointment I met a nurse from the ward she asked me if everything was alright now I replied honestly that 'no it wasn’t'. She began to laugh out loud saying that she ‘probably shouldn’t have asked me that question’.She walked away laughing. Would she have laughed If I had any other condition that was not improving? Of course not.To her my mental health was a joke. I was at fault and responsible for my condition.This seems to be the base line belief of most of the staff at the Priory.These are outdated and damaging beliefs that no one working in a psychiatric unit should hold. I now have an NHS mental health nurse and therapist.They are knowledgeable,caring and never tell me that I am responsible for my Bipolar Disorder.

Recommend
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Dignity/Respect
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Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
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Written by a patient
2nd July 2015


I was clear on the type of therapy I was looking for. It was agreed that this would be carried out. However this was never done. The therapist also was intimidating and undermining. I went for a phobia treatment but ended up losing a lot of sleep due to stress surrounding the therapy sessions. The therapist took on the role of a reprimanding schoolteacher which made it hard to confide in her. I had a BA in Psychology and read a lot about phobias, she did not seem competent in understanding exactly what a phobia was. Had followed recommendations by the counsellor which involved going out even in bad weather in the winter. Shortly afterwards I contracted bronchitis.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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