Share review of Brighton & Hove Clinic

Brighton & Hove Clinic 2018-03-12 Person 1 5 0

I have used this clinic to get my 3 year old child the Bexero vaccine (men b). The first 2 occasions I was seen by Dr Parish which was fine. For the 3rd visit itvwas a different doctor whose name I wasn’t even given and I have to make a comment that the service was not good at all and I felt very unhappy. We arrived 10 minutes early and were greeted by a very unfriendly receptionist.we waited in the waiting room for 25 minutes. On 2 occasions I asked the receptionist what the hold up was and she said the doctor was with a patient but I didn’t receive any apology even though I made it clear I was unhappy. Then finally the doctor called us in. He didn’t apologise for running late and was very blasé. When it came to giving my child the vaccine, he didn’t even ask me to position my child or hold her arms to make it easy. He basically just got the needle and stabbed it into my child’s leg with quite some force, NOT how you would treat a 3 year old. My child started crying and this doctor had no empathy at all and stuck a plaster onto her bleeding leg and that was it. We were shipped out like we were just another number. So this is a private clinic and they have no customer service or people skills at all, neither do they know how to treat a child. My child was left quite upset and bewildered as was I. I would never use this place again and would recommend you get your children immunised elsewhere.