Basildon Mental Health Unit

Basildon Mental Health Unit 2024-03-23 Person 4 5 0

Staff friendly and helpful caring.

Basildon Mental Health Unit 2024-03-23 Person 5 5 0

Staff were really supportive and understanding I felt listened to and not judged Mel and Zoya were amazing.

Basildon Mental Health Unit 2024-03-23 Person 5 5 0

They were very respectful and listened to me.

Basildon Mental Health Unit 2024-03-14 Person 3 5 0

I wasn’t happy with my discharge plan. I feel that because I can function and go to work, I’m supposedly not a risk? I was seen by a nurse who wasn’t listening to me. I ended up asking to take a break for five minutes. I was then not seen for over an hour? What more do I need to do?

Input from the patient in their care plan. I would have preferred to have had more understanding of what my discharge plan was. I was just told referrals will be made and to await the call? I’ve heard this before and it’s taken months to even get an initial call let alone assessment. I attended the assessment as referred by my GP to only be referred back to my GP? That makes no sense.

Basildon Mental Health Unit 2024-02-23 Person 4 5 0

The staff at the urgent care department were very friendly and informative. They were compassionate and listened to why I was not well. They explored all treatment options and were attentive to my needs. I felt heard and understood, even when I was getting upset and struggling to get my words out.

Some of the staff didn't introduce themselves and there were long waits between seeing different clinicians. While of course the staff are all busy, they could reassure service users that they haven't forgotten and check in. However, when any staff was approached for update, every staff member was happy and would reassure.

Basildon Mental Health Unit 2024-02-22 Person 5 5 0

Very happy with the ongoing treatment .

All the staff that are supporting have been very patient with me.

Basildon Mental Health Unit 2024-02-22 Person 5 5 0

Always treated with kindness and consideration. All the staff were of a high standard especially my care coordinator from Grays Hall,Otam. The unit at Basildon hospital was much improved.

The initial access to treatment was difficult.

Basildon Mental Health Unit 2024-02-16 Person 5 5 0

All staff very helpful.

Basildon Mental Health Unit 2024-02-16 Person 4 5 0

On the whole I was treated with empathy, care and understanding by the vast majority of the wards staff - thank you to all.

I felt that the lead psychiatrist could have been at times a little more compassionate and empathetic.

Basildon Mental Health Unit 2024-02-16 Person 5 5 0

I have never had such a caring experience although its my first time I am very happy that I have received the help I needed.

Nothing! Lovely it was however I hope I wont have to come back: )