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Basildon Mental Health Unit
2024-02-23
Person
4
5
0
23rd February 2024
The staff at the urgent care department were very friendly and informative. They were compassionate and listened to why I was not well.
They explored all treatment options and were attentive to my needs.
I felt heard and understood, even when I was getting upset and struggling to get my words out.
Suggested improvements
Some of the staff didn't introduce themselves and there were long waits between seeing different clinicians.
While of course the staff are all busy, they could reassure service users that they haven't forgotten and check in. However, when any staff was approached for update, every staff member was happy and would reassure.