London Road, Ashford, Middlesex, England, TW15 3AA
Excellent care both in and out of hospitals
Excellent care in Dickens ward. I had great food and care by the nurses. They looked after me so well.
I like the professionalism which sits well with the friendliness and informality shown on a personal level. Also appreciated that we were told on arrival that appointments were running a little behind time and the time lapse given proved accurate. I can feel intimidated in hospital situations, I don't often go to the local doctor - but kind words from the receptionist and staff nurse help you to feel more relaxed. Also impressed that during our visit a patient in the waiting area had a coughing fit and the staff nurse didn't hesitate to leave the room to check all was well.
I was in a 4 bed room, but on my own for two days so a bit quiet and lonely. Staff responded promptly to my bell & were very understanding.