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Ashford Hospital

London Road, Ashford, Middlesex, England, TW15 3AA
 
1 2 3 4 5 25,619 reviews

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1 2 3 4 5
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Involvement
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Information
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Review of Physiotherapy - Ashford,
10th May 2023


I have attended Ashford Physiotherapy Dept since the early 1990's and there really isn't much you could do as far as improvements are concerned. Moving the reception desk was a good idea there seems a lot more room now. Hugo is lovely and has taken care to explain all the exercises I need to be doing. The ones he suggested at my last appointment have made a real improvment. If I didn't have chronic arthritis I would write a lot more! Keep up the good work.

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1 2 3 4 5
Written by a NHS patient
8th May 2023


I recently had a hip replacement. I was admitted to Dickens Ward. All the staff were absolutely amazing and I was very well looked after. Thank you. The physio that saw me after my op was also excellent. I can’t really fault the staff at all. I do feel however that I could have been sent home earlier. The physio was totally happy with me on the Friday morning the morning after my late afternoon surgery of the previous day, but I was only sent home on Saturday afternoon. A catheter was inserted for the op on the Thursday which I completely understand, but I do wish that it could have been removed earlier as I find it very uncomfortable ( It was removed sometime on Saturday ) Also due to prostate problems that I have I find that once the catheter has been removed it affects my ability to control my urine flow which I find embarrassing. The longer it remains in the more it seems to affect me and the longer it takes for things to return to normal. However having said that let me once more say that the staff in Dickens Ward were amazing as wel as everyone involved in my op. Thank you.

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1 2 3 4 5
Review of Cardiac Risk - Ashford,
4th April 2023


The tests I was sent for by my GP were carried out efficiently and quickly in a clean and friendly environment I couldn't fault the service


My experience was overall excellent. No delays, efficiently carried out with out any holdups by very pleasant staff. Environment was very clean and clearly signed posted

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1 2 3 4 5
Review of Cardiac Risk - Ashford,
4th April 2023


The technician who saw me was running more than 10-15 mins late but gave no apology. She did not use my name or hardly look at me, so I felt anonymous and disrespected. I tried to ask what an ECG test is and what it looks for, but she gave me an impatient very short answer and told me to look it up on the Internet. I was not aware of doing anything to upset the Technician, but she seemed tired and disinterested. She just gave me an envelope to hand to my GP, without any explanation.


Patients arrive nervous, especially when you don't know what happens in the test, what it is for or what happens next. Welcoming me with a smile, looking at me and using my name would have been a good start. It was appropriate that I asked the technician about the test, but she acted like I was being difficult and annoying. I understand the pressures on NHS staff because I am one too, although at a different hospital, but that is no excuse for cold and unprofessional behaviour.

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1 2 3 4 5
Review of Physiotherapy - Ashford,
1st March 2023


The Physiotherapist Hugo Dreux is very professional and showed a lot of interest on trying to help me with my health issues. He was extremely polite and concerned to provide me a special and dedicated care plan to improve my health conditions on both arms, aiming to reduce my extreme pains and discomfort, whics affects my quality of life at work and at home. Please keep up with this level of service and care.

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Information
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1 2 3 4 5
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1 2 3 4 5
Care Plan
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Safe Way
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1 2 3 4 5
Review of Physiotherapy - Ashford,
28th February 2023


I’m so thankful for my amazing physiotherapy Nabilah Rahman-McNulty

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1 2 3 4 5
Review of Physiotherapy - Ashford,
8th February 2023


I was very pleased with the appointment Hugo was very considerate, listened to what I was saying and gave me a lot of information and help regarding my sciatica and back pain I came away feeling relieved having discussed this with him

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1 2 3 4 5
Review of Physiotherapy - Ashford,
20th January 2023


My appointment with Hugo was so helpful. I felt he really listened to me and made positive suggestions and comments, as well as giving me links to classes and useful resources. I have long covid and often feel invisible but left my appt feeling positive and hopeful for the first time in a very long time

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Safe Way
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1 2 3 4 5
Written by a NHS patient
20th January 2023


I cannot fault any part of my treatment and stay at Ashford Hospital. The staff from nurses, physiotherapists to the consultant and his team acted professionally as well as caring and the food was well prepared and served.

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1 2 3 4 5
Review of Physiotherapy - Ashford,
20th January 2023


I am very impressed with Mr Hugo Dreux, as he is both friendly and very professional. He discusses my exercises and demonstrates what I need to do and asks if I am happy with the suggested schedule.

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Ashford Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Short link to review Ashford Hospital: http://iwgc.net/eb3mz