worthing-medical-group

Worthing Medical Group

Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery 1,061 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 64 of 176
 
3rd August 2023


Appointment to got was hard but cannot fault surgery or staff.

Suggested improvements
Being able to see a doctor.

Involvement
Cleanliness
Staff
Appointment
Experience
 
3rd August 2023


Receptionists very helpful.


Involvement
Cleanliness
Staff
Appointment
Experience
 
3rd August 2023


I ensured about a {} problem with receptionist.

Suggested improvements
Nothing.

Involvement
Cleanliness
Staff
Appointment
Experience
 
3rd August 2023


Caroline and the whole team are brilliant. I have needed these help {} over the {} to my health ward choice {} pain/ and {}

Suggested improvements
Nothing.

Involvement
Cleanliness
Staff
Appointment
Experience
 
3rd August 2023


Service very satisfactory.

Suggested improvements
Waiting on the phone for quite sometime could be annoying.

27th September 2023
Response from Worthing Medical Group

Many thanks for your feed back. With regards to booking appointments, we do appreciate that it can take time to get through on the phone. In light of this we have increased the time patients can access the appointment system, which now closes at 12 o'clock. Patients also have access to the Online Consultation System called Patient Triage. You will be able to access this via the Worthing Medical Group website or the NHS app. Patients will be able to submit a non urgent requests, sick notes, repeat prescriptions, provide details of new or ongoing symptoms or see online guidance

Involvement
Cleanliness
Staff
Appointment
Experience
 
 

Page 64 of 176

Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Worthing Medical Group: http://iwgc.net/ejhnz