Worthing Medical Group
Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery 1,039 reviewsReviews
Staff always so nice.
A helpful and friendly service.
In my case I saw the GP for a referral for ultrasound and subsequent surgery in March 2023. I was referred as an urgent case. Received a letter within a month from hospital to let me know that I was on the waiting list for surgery.
Subsequently contacted the surgery as pain was increasing and experiencing different symptoms. Was informed to expect a GP call back, none received.
Contacted practice with helpful receptionist who confirmed that I had been missed off the list and that I would subsequently be referred for ultrasound some 3 months later.
Thank you for your feedback towards both the practice in general and staff members. It is important for us to pass on any feedback, whether positive comments or constructive criticism. This helps to boost morale and gives us learning objectives to work towards improving our service. I note that you are dissatisfied with the service that you have received, however I am unable to look into this without additional details. Should you wish to take this further, please email worthingmedicalgroup@nhs.net in order for us to investigate.
{ } nurse to { } following surgery.
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Pharmacy and reception need better communication. Wrong medication got cancelled!
Many thanks for your feedback. I note that you are dissatisfied with the service that you have received, however I am unable to look into this without additional details. Should you wish to take this further, please email worthingmedicalgroup@nhs.net in order for us to investigate.
Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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