West End Medical Practice

Written by a patient

Receptionists totally unhelpful. All I needed was to pick up my prescription but I was made to wait 13 minutes outside with back spasms as the two receptionists chatted away inside. It took 10 seconds to hand over my prescription and when I complained about this treatment they more or less just shrugged my discomfort off. Normally such a good practice but let down badly on this occasion. No information given either, that they close the doors between 1pm and 2pm. Either way to deliberately make someone in pain wait when it was unnecessary was poor to say the least.

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Involvement

Cleanliness

Staff

Appointment

Written by a patient

I cannot understand why this surgery has bad reviews. I am delighted with everything about this clinic. The receptionists are great and extremely helpful as are the doctors and nurses I wish I had come to this clinic years ago . Doctors make an effort to phone you to see if they can help and prescription can be faxed to the pharmacy if necessary. What more can you expect !! Ok you have a long wait if you go to the open access clinic but you do get seen on the same day

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Involvement

Cleanliness

Staff

Appointment

Written by a patient

I have been a patient at this practice for many years and am very satisfied with the treatment I have always received - including the receptionists, GPs and nurses.

Caring

Cleanliness

Dignity/Respect

Efficiency

Nursing staff