Trent Meadows

Written by a patient

The appointment system is very inflexible when trying to make an appointment over 2 weeks in the future

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Involvement

Cleanliness

Staff

Appointment

Written by a patient

The appointment system is very inflexible when trying to make an appointment over 2weeks in the future

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Amazing service totally professional

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

When I moved to this surgery, they refused to reinstate my repeat prescription for my antidepressants. I have suffered with depression for 8 years, and been on medication for 2, but after 9 months with them, they still insist they "didn't know me well enough" to authorise a repeat prescription, meaning I need to visit monthly to get medication issues. At one point, a GP agreed to 6 months worth of repeats, but this was cancelled without my knowledge after just 4 months. Due to being unable to access my medication, I have now severely relapsed, but as I am not actively attempting suicide, the receptionist told me I did not qualify for an emergency appointment. I called back every single day for a week at opening and 10 (when they release further appointments) and was told every single time that all appointments were taken and to call again the next day. I am disgusted my the ignorance and neglect by all staff, especially when dealing with a clearly vulnerable patient, and would move to another surgery in a heartbeat. Sadly, there is no other surgery that accepts patients from my postcode, so I'm forced to continue leaving my mental health in the hands of incompetent GPs and rude receptionists.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

I general I found the practice to courteous, considerate and caring

Recommend

Involvement

Cleanliness

Staff

Appointment