The Waterfield Practice

The Waterfield Practice 2023-07-12 Person 1 5 0

When I inquired as to why I had received an email to confirm that my medication request had been received I then find that it hadn't at all...This is the second time in a row that this has happened..I have also had this problem on other sporadic occasions over the last year or two..I , therefore,said that to solve this not uncommon problem I would come in to surgery and fill out the form and then return at a later date to collect the script and take it to a pharmacy myself.I was then informed that this was no longer possible and all repeat meds are done online... However this process does not work...Then I was told that my script would be done in three working days even though my original request was made at 1530 hrs on 7th July..(today being the 12th July and a weds afternoon...This means I will probably have to wait until Tues 18th July for prescribed pain relief (11 days wait in total and 9 working days). As my frustration grew I was told to leave the practice...Nobody would answer any question as to what is going wrong...Nobody knew who I could contact to ask...Nobody wanted to listen to my situation and try to solve it...The old adage of''We don't tolerate raise voice or aggressive language''was banded around like a magical shield however my right to not be fobbed off or upset or offended was completely dismissed out of hand....No need to explain the lack of service,no need to explain the continued use of a poor system nobody was responsible and if they were nobody knew who that was...All being said and done I am aware that b ING in constant pain is not life threatening however it is extremely difficult to cope with and after years of it excuses as to why a surgery doesn't seem to have any interest in solutions and dismisses my feelings and well being falls very short of what is expected....

You tell me....Tell us who is responsible for the failure of the current system and why we are continuing to perceiver with it

The Waterfield Practice 2014-07-01 Person 1 5 0

I've made a formal complaint to this GP so that gives you some idea of the experience's I've had. If you use the on-line patient access portal your looking at least 3 - 4 weeks before you can get an appointment. There's this ridiculous call in the morning for an emergency appointment system, can't imagine how anyone with a job could find this useful and if your taking time off work for sickness then it probably is genuinely serious. Reception is touch and go, sometimes you get someone nice and other times you get treated like an annoying child. My wife has actually been told she is too young to have Cancer when she was worried about a lump (she's over 30). I have been refused a prescription that a private professional dermatologist prescribed me over 5 years ago and told me was completely safe to use on a day to day basis, but now I have to call and request instead of getting on repeat prescription because the GP disagrees with that decision. I am already looking for a another GP but the area I live in is pretty slim on good surgeries and I have a busy job in the City that limits my ability to take time off work 'shopping' for a good GP. I would only rate one of the doctors at this surgery - I don't want to be slanderous so I won't mention any names.