The Wall House Surgery

The Wall House Surgery 2014-08-04 Person 4 5 0

The online appointments and prescription service is great, really convenient. De Reeves is always thoughtful, considerate and thorough

The Wall House Surgery 2014-08-02 Person 5 5 0

I came to see the nurse for my appointment. The receptionist are always lovely and helpful. The nurse I saw was absolutely brilliant. She made me feel at ease and was very attentive to my needs and made sure I was comfortable. She did not rush the appointment and ensured that all my questions were answered.

The Wall House Surgery 2014-08-01 Person 5 5 0

The reception staff are brilliant and really helpful... When coming into the surgery for an appointment you can check in electronically which is a fab time saver. Most of the time the doctors have been brilliant too, I did see one that wasn't so good but it was quite a while ago and I can't remember who it was. My most recent visit was for my young son and the doctor was incredibly helpful, even to give me a follow up call the next morning and subsequently another appointment. I really felt that she genuinely cared. I would definitely recommend this surgery to anyone who lives in the area.

The Wall House Surgery 2014-07-29 Person 4 5 0

Great believer in the emis system as ,long as it is WORKING! Last month it was out of action for days, and even though reported, no one appeared to have the answer. However this is not to distract from an excellent surgery, served by an excellent team

The Wall House Surgery 2014-07-28 Person 3 5 0

The dr was great. Reception staff doing a good job- polite and helpful within what they are enabled to do. I'm not a great fan of the telephone triage service, although a pro is that you can talk to a dr that day and they can make a decision of whether you need to be seen. I have experienced other surgeries that do it better in my personal opinion. The part that I think can be developed is asking for not same day appt- a week ahead is always the best I can be offered! To me, that's going to flood the same day triage system because people will think it's not urgent, but it can't wait a week. I think there should be urgent, ideally same day, long term (a week or more ahead) and within 3 day appts. Once I've managed to get an appt, every professional I've seen has been great