The Wall House Surgery

The Wall House Surgery 2014-07-28 Person 3 5 0

The dr was great. Reception staff doing a good job- polite and helpful within what they are enabled to do. I'm not a great fan of the telephone triage service, although a pro is that you can talk to a dr that day and they can make a decision of whether you need to be seen. I have experienced other surgeries that do it better in my personal opinion. The part that I think can be developed is asking for not same day appt- a week ahead is always the best I can be offered! To me, that's going to flood the same day triage system because people will think it's not urgent, but it can't wait a week. I think there should be urgent, ideally same day, long term (a week or more ahead) and within 3 day appts. Once I've managed to get an appt, every professional I've seen has been great

The Wall House Surgery 2014-07-10 Person 5 5 0

I really appreciate how much effort is taken to ensure you are seen quickly or someone calls you back. I love that they always find a space for a poorly child. THank you.

The Wall House Surgery 2014-07-09 Person 4 5 0

Sometimes difficult to get an appointment with designated doctor within 10-14 days but generally able to see another doctor earlier.

The Wall House Surgery 2014-07-04 Person 4 5 0

I have recently been having to attend the nurse run Dressings Clinic on a regular basis. This was a new experience for me & I have been hugely impressed! Keep up the good work.

The Wall House Surgery 2014-06-26 Person 4 5 0

I have been a patient At the Wall House Surgery for 26 years and it has been a very positive relationship. I'm relatively healthy but I've used the surgery raising my children and never had trouble with an appointment, and all staff are friendly and professional. I now see the diabetic nurse most of all, and that service is superb I hope this continues