The Wall House Surgery

The Wall House Surgery 2022-10-13 Person 5 5 0

Dr Patel has been outstanding in treating my 81 year old mother. He thoroughly reviewed her health and conditions and ensured timely referrals as a result. He has shown great patience and empathy with my mother which has really helped both her and members of her family. I would like to say a personal thank you to him for taking the time to investigate some very complex health issues and dealing swiftly with all her requirements.

There is nothing I can think of, everything was done very well.

The Wall House Surgery 2022-09-21 Person 2 5 0

biggest complain is the receptionists. ( not everyone) but there is one lady there that she could really benefit of some training as she can be very rude .

the receptionists could be more polite and helpful instead of making the patient feel like we are not worthy of a appointment or even a phone consultation.

The Wall House Surgery 2022-06-17 Person 2 5 0

My wife was in extreme pain with her back so called the surgery on Monday 13th June Eventually got through to receptionist after 40 minutes wait. Explained to receptionist that I urgently need to speak with a doctor. After small delay receptionist gave me a date of 25th June when my telephone conversation could be taken with a doctor. Obviously I was extremely angry with such a stupid appointment given the extreme pain that my wife was experiencing and made it known that the appointment was unacceptable and demanded an urgent response. On the positive side I eventually was able to arrange a home visit on Monday 16th June. Yes a good eventual result but still a disappointing initial response.

After explaining my wife's condition to the receptionist it was obvious that we needed urgent assistance and cannot understand why the receptionist felt it was OK to book a telephone conversation with a doctor 9 days later.

The Wall House Surgery 2021-12-06 Person 5 5 0

All the staff are under pressure. I have never had a problem with the lovely girl's they are under so much pressure. Please be nice to them

Nothing at all just keep going

The Wall House Surgery 2021-10-16 Person 1 5 0

After 6 years here’s my experience: It’s probably time to shut up shop and call in the private sector. The incentives seem to be based around delivering a worse service than the year before. Impossible to get an appointment unless you are unemployed, retired and/or have unlimited time to wait on the phone and keep up with most complex and unhelpful booking scheme ever. Millions (presumably) on a new surgery few years ago and I have never been able get an appointment since. I have to pay for private GP each time. I sometimes imagine the team meeting where this GP team is pleased the new booking system is working as they have fewer patients and are providing a worse service. Recently went and asked for a flu vaccine and reception happily informed me they had opted out of providing such low brow services — outsourced to some halfway house up the road, no money in it presumably. The only thing this place does is send me endless text messages that I can’t stop — misleading and wrongly advising me about covid vaccines. Presumably these are profitable. In the nicest possible way, I suggest you get back to medicine and call in someone who wants to work in the service industry.

Can’t answer as I cannot access this service.