The Practice Heart Of Hounslow

The Practice Heart Of Hounslow 2020-05-15 Person 1 5 0

GP and medical staff are great however the support staff (i.e reception, admin) can be hit and miss. There a couple of great members of the admin team but they are let down by the others. The good ones will listien and do their best to help you but if you have run out of luck and have to deal with one of the bad eggs, get ready to be met with blatant disregard for your query or predicament. Misinformation, bad attitude and hideous communication skills will be your reward for daring to make contact. HMC health: I understand how difficult it can be to deal with the public at times, but your support staff really need to get their act together and understand whatever issues they may have had with other members of the public we are not all the same. As professionals in the front line it is your duty to be neutral when dealing with all members of the public, your persona when communicating comes across as someone who has no compassion. Putting the phone down without given a verbal cue that the conversation is over is what children would normally do, answering queries in a curt and abrupt manner does not make you sound good trust me. To the GP's, medical staff and the two good reception staff keep up the good work! The others should seriously consider moving elsewhere because they don't seem happy! Really hope I don't end up escalating this up the chain, but let's see what happens.

The Practice Heart Of Hounslow 2020-03-17 Person 1 5 0

The worst orst practise ever The reception is rude!!! ive tried to change my details and it never got changed despite they have skanned my id, also 5 months of being pregnant they still do not have in their records that i am having a baby. Stay away!!!

The Practice Heart Of Hounslow 2020-02-04 Person 1 5 0

Bad service and unprofessional staff very rude to the patients

The Practice Heart Of Hounslow 2019-09-16 Person 1 5 0

I called up the clinic on Monday the 16th September to ask to speak with someone about whether the medication prescribed to me following a blood test was correct or not and a rude operator by the name of Anu just told me I have to take an appointment and he has nothing available this week. I said, well can I have an appointment for next week, he just said its booked for next week Monday and then hung up the phone on me. He didn't ask if I had any other questions. I wanted to ask how I can get my blood test report but didn't get a chance as the operator hung up the phone. I called back again and got the same operator and said to him that he has a really bad attitude with patients over the phone. He then said to me 'if I'm done' . This i unacceptable, I was calling to inquire about the medication which is really important as I could be taking the wrong dose. The way this operator is handling calls at HOH is very poor. Patients can be under stress are usually calling for important information not for chit chat. All the calls should at least be handled politely and with some amount of patience. Overall I have had a bad experience with this operator- Anu dealing with my query very unprofessionally. I also wanted to ask for a copy of my blood results but the way the calls are being handled at HOH, it seems no one is even interested in listening to you and just want to fob you off. Also, when I asked for information to make a complaint the operator gave me a bogus email address: hmc.hoh@nhs.net. When emailed this address, the email bounced back. I'm not surprised about this at all given this person's attitude and unprofessionalism.

The Practice Heart Of Hounslow 2019-08-27 Person 5 5 0

Thankyou for great care and service