The Practice Heart Of Hounslow 2020-05-15 Person 1 5 0

GP and medical staff are great however the support staff (i.e reception, admin) can be hit and miss. There a couple of great members of the admin team but they are let down by the others. The good ones will listien and do their best to help you but if you have run out of luck and have to deal with one of the bad eggs, get ready to be met with blatant disregard for your query or predicament. Misinformation, bad attitude and hideous communication skills will be your reward for daring to make contact. HMC health: I understand how difficult it can be to deal with the public at times, but your support staff really need to get their act together and understand whatever issues they may have had with other members of the public we are not all the same. As professionals in the front line it is your duty to be neutral when dealing with all members of the public, your persona when communicating comes across as someone who has no compassion. Putting the phone down without given a verbal cue that the conversation is over is what children would normally do, answering queries in a curt and abrupt manner does not make you sound good trust me. To the GP's, medical staff and the two good reception staff keep up the good work! The others should seriously consider moving elsewhere because they don't seem happy! Really hope I don't end up escalating this up the chain, but let's see what happens.