The Practice Heart Of Hounslow
Written by a patient
16th September 2019
I called up the clinic on Monday the 16th September to ask to speak with someone about whether the medication prescribed to me following a blood test was correct or not and a rude operator by the name of Anu just told me I have to take an appointment and he has nothing available this week. I said, well can I have an appointment for next week, he just said its booked for next week Monday and then hung up the phone on me. He didn't ask if I had any other questions. I wanted to ask how I can get my blood test report but didn't get a chance as the operator hung up the phone. I called back again and got the same operator and said to him that he has a really bad attitude with patients over the phone. He then said to me 'if I'm done' . This i unacceptable, I was calling to inquire about the medication which is really important as I could be taking the wrong dose. The way this operator is handling calls at HOH is very poor. Patients can be under stress are usually calling for important information not for chit chat. All the calls should at least be handled politely and with some amount of patience.
Overall I have had a bad experience with this operator- Anu dealing with my query very unprofessionally. I also wanted to ask for a copy of my blood results but the way the calls are being handled at HOH, it seems no one is even interested in listening to you and just want to fob you off. Also, when I asked for information to make a complaint the operator gave me a bogus email address: email@example.com. When emailed this address, the email bounced back. I'm not surprised about this at all given this person's attitude and unprofessionalism.