The Practice Heart Of Hounslow

Heart Of Hounslow, 92 Bath Road, Hounslow, Middlesex, TW3 3LN 14 reviews

Reviews

Recommend
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14th March 2024


I have called in day before to ask for an appointment because I have a soar throat, vomiting and massive pain in my muscles and bones and this is a repeat issue having bone pain and getting sick to the point am unable to move properly. I spoke to a doctor over the phone that did not prescribe me anything on day that I called as per his advise I need to call back next day if I get worse. Funny enough I got so much worse and called in to book an appointment to come in and be seen. On the phone after speaking to the receptionist today she decided to refuse me an appointment as she decided I was already seen by a doctor so there is no point to give me one today and went in with a counter offer to come be seen on the 28th of march (am writing this on the 14 march) having to beg someone to give you an appointment like you are asking for it for fun or like you have nothing else better to do. And the way they speak to you is horrible and so dehumanising the whole experience with them. Now i have to go sit in A and E because I need help am dehydrated from vomiting in massive pain and not able to talk from my throat and spitting up blood . Thanks you to the receptionist that decided I do not need an appointment.

Suggested improvements
Take better care when people need medical help and don’t just throw them like they are animals and calling in for fun as to call in we take time off from work and have to call in to seek medical help and not someone being rude and making judgements out of their own will.

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18th October 2021


The most rude receptionist ever, no politeness and completely incompetent.

Suggested improvements
Change your receptionist

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23rd April 2021


The most disrespectful and rude receptionist I have ever met in my life. Always hanging up the phone when talking and interrupting when answering THEIR questions. This guy specifically Mamindr, will say I’m not being rude while being rude. I have complained about him to the manager previously but nothing was done. Just shows patients needs or voice does not matter. My mum waited 3weeks for a face to face appointment to be told the day of the appointment it’s a phone call and we have to wait until 5pm. When tried to explain this to the guy (Mamindr), he was unprofessional and said well book another appointment. This receptionist delayed my mums care and he didn’t even apologise, he just hanged the phone up. 0 respect for this place.

Suggested improvements
Employee understanding people. Patients voice should not be ignored.

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Written by a patient
16th November 2020


Always respectful

Suggested improvements
Nothing, overall very good

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Written by a patient
12th August 2020


Dr Nasir, I feel blessed meeting you and I feel more blessed and happy that you were the dermatologist I was referred to by my GP, Dr Burbidge. I must say that you are the best dermatologist in the whole wide world. You did not just give me my face back but you gave me my life back as well just four months of commencing treatment. I am really grateful to Dr Burbidge for referring me to a great dermatologist. Thank you, thank you and thank you Dr Nasir. Keep up the great work. God bless you Rosemary

Suggested improvements
Nothing

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