The Glebe Surgery

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had problems with our current phone service. I would like to reassure you that we will be moving to a new system by the end of the year which should make calling us a much better experience. To answer your question about discussing your medical information with our receptionists, while they need to understand the nature of your call to give you the best advice and appointments, if you have a personal issue that you are uncomfortable discussing with them, they will understand. You do not have to give detailed information to the receptionists, although they may wish to ask further questions to get you seen by the right person in the right timeframe. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/

Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.