Share review of The Glebe Surgery
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The Glebe Surgery
2023-09-06
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6th September 2023
30 minutes wait in a cue to talk to a staff member. Is to a fact of life these days once talking to staff very helpful. But the seacoast ambulance triage system did not work for whot I needed.
Suggested improvements
More staff on phones. Remember some people still have to pay for phone call. But in the time we are living in this approach may be best use of resources. Not sure I would want to discuss a more.personal problem with a receptionist. How is a rely personal issue to be handled. What is the procedure? That said receptionist was very professional
18th September 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had problems with our current phone service. I would like to reassure you that we will be moving to a new system by the end of the year which should make calling us a much better experience. To answer your question about discussing your medical information with our receptionists, while they need to understand the nature of your call to give you the best advice and appointments, if you have a personal issue that you are uncomfortable discussing with them, they will understand. You do not have to give detailed information to the receptionists, although they may wish to ask further questions to get you seen by the right person in the right timeframe. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/