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The Glebe Surgery
2023-09-06
Person
2
5
0
6th September 2023
Waited half an hour to get through.
Then was told I would get a call from doctor between 9-12, then received a text saying appointment confirmed for 10.20
Not clear if this was a call or surgery appointment.
Tried to call three times to confirm, was out in three long queues and with one of them I was cut off when next in line
Your telephone queue system is not working and very patient unfriendly
Suggested improvements
Your telephone queue system doesn’t work and is very patient unfriendly
When bringing a sample as requested to reception to staff seemed unsure of the process and again very slow
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.