The Firs

Stephenson Road, London, England, E17 7JT

 

Recent Reviews

 
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Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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19th April 2017
Written by a patient

I have been with The Firs for many years. I'm more than happy with my GP. I feel very fortunate that I'm under his very professional care. I'm deeply distressed that a situation that I found myself in through no fault of my own has been badly handled. I need a strong painkiller. As the pharmacy that I use is based in Leeds. The Firs will not process the prescription; as a representative, will not be able to collect the prescription by hand. They refuse to send the prescription electronically. As a result. Nobody contacts me!! I've been in agony over the lack of medication. This has been going on before Christmas 2016. This stubbornness is unbelievable. I'm paying the {agony} price.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
14th March 2017
Written by a patient

First of all you can never get through !!! It rings and rings then u can hear someone pick the phone up and just put it down ! So after doing this about 30 to 40 times someone will answer . Some doctors are amamzing. But some new ones are useless they talk down to you and don't listen . Your ill and they will talk over in a phone consultation . Getting an appitmnet is a nightmare. They keep taking people on and on and on . But can not keep up with demand . It's shocking how they are allowed to keep taking people on like this and treating the ones they have like crap. I have asked left messages for the practise manager to call me 3 times . Still no call . If I was you I would not join this surgery they are useless ... Once I was so upset of being hung up on I got my friend to drive me in whilst I was on the mobile I walked into reception and asked them why they keep cutting me off ! They told me the phones were playing up lol cause at that stage my put did not cut off as I was in front of them over 60 bells later . Care for the people you have and of course other people neeed help to so take more bloody doctors on. Simple

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
14th March 2017
Written by a patient

Dealing with receptionists shouldn't be a battle, and you shouldn't feel apprehensive about having to approach them. They in no way deal with situations from a best care point of view and in general the management of he practice is terrible. If you can get an appointment then they are so far behind it's almost impossible to plan anything else for your day and despite being a patient you are made to feel like a massive inconvenience for turning up. Where it not for the distinct lack of choice in my area I would not be registered here. I am a huge advocate of the NHS but this practice really lets the side down

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
3rd February 2017
Written by a patient

Some staff are rude ,got no manners ,no respect for patients feeling .

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
7th January 2017
Written by a patient

If you are a patient at the Firs, you are wondering why you are paying National Insurance. It's absolutely impossible to get an appointment and it's mainly an administration issue. The service at my VET is better than at the Firs. Nobody is ever picking up the phone at the surgery, staff refuses to book appointments in person and the online system isn't working or no appointments are available. Most recently, the whole online booking system changed, but no information was provided about the change. If you are able, by pure luck, to secure an appointment ( in average is takes about 9 weeks), the service is appalling and rushed through. The surgery is shocking and other surgeries in borough won't take new patients. The NHS is falling apart and if you want to see it in real life, visit the Firs in Walthamstow. 0 starts isn't low enough.


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