Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT
Staff are always polite and helpful. It has become easier to get an appointment now that they have an on line booking system, however if you need to call you do not always get an answer. The new..ish surgery offers much better facilities than the old building although for some of us it is a bit out of the way now and a longer walk.
I saw Dr Kivan Chandan today for plantar fasciitis, having been seen weeks before for this condition I was advised of ibrufen 3 times a day and excercises given and information on condition. Also told if symptoms persist to come back and have steroid injection on affected area . Went back with excruciating pain still in my heel. I was petrified of the thought of steriod injection into my heel. Dr chandan was fabulous and quickly put me at ease . I had the procedure done there and then and I thought it would hurt but surprisingly it didn’t! . I would recommend that if you suffer from this condition. Don’t be afraid or put off by an injection. Dr was very calm and it was done quickly and efficiently. Over in seconds . I’m very pleased with the outcome so abit of tenderness obviously but I can already feel relief from this . Great outcome! Thank you Dr chandan :)
Thank you so much for your feedback which I'm sure will be useful to other patients with similar conditions. I shall pass your comments onto Dr Chandan too.
Regarding my marks for Receptionists. I would have awarded 5 Stars. However due to one occasion in recent months I have to make a point. During a telephone conversation concerning an urgent request for medicine following discharge from Hospital following a Heart attack I asked for help and was brought to tears due to my stressed condition by the response from the prescription clerk. Fortunately it was resolved by my wife's intervention with another member of staff. I am very disappointed to have to raise this. I did not complain at the time.
I'm so sorry for your recent experience. I'm glad that another member of staff managed to sort the matter out but should you wish me to investigate under our complaints process please contact me (Katie Mitchell, Practice Manager) directly. Thank you for leaving feedback.
The staff, doctors and nurses are always very pleasant and helpful. The doctor always explains what treatment is necessary and why. There is often a follow-up phone call from the Doctor.
Thank you for your feedback
I have a six month old baby and was unable to register and get an appointment on the same day. I tried again the following day and was told there were no appointments in the morning to call back in the afternoon. I tried again twice in the afternoon and was told there were no appointments and would have to go to the hub or a&e. I tried again later at 6pm to see if I could at least speak to the duty doctor, my baby was screaming non stop and the receptionist heard and got a doctor to call back. I was “told off” for not bringing my daughter in sooner, and even though the website says it’s open til 8pm I was told they closed at 6.30pm by the doctor, Dr Chagarlamudi. I was told my baby could be seen if I could get to the surgery in 20 mins before they closed. The same doctor was not friendly, empathic nor gave eye contact, did not listen to what I was saying and I had to repeat myself several times. She called my daughter “he” on several occasions and did not address her or speak to her once to acknowledge her, even on examination when my baby looked scared and ended up crying. I had to ask for explanations regarding her symptoms and medications prescribed, and felt rushed and a burden. I was told on leaving a word of advise was to call at 8am for an appointment in the future. As if i hadn’t been trying for over 24 hours! I’ve not known a surgery to not offer to see a baby or at least offer a telephone consultation on same day. I also don’t think I was spoken to or treated with respect or empathy as a mother who has been up with her baby and caring for her throughout the last 72 hours with her illness. Terrible patient care! I was told it would be at least 2 weeks to see the GP who specialises in Paediatrics as he is popular. I can see why there are such waiting times to see certain doctors if others treat their patients like this!
I'm sorry to read this review and for your recent experience of the practice. I would like to investigate and respond to you personally regarding your complaint but unfortunately you've not left your name. If you would like me to address your comments please contact me (Katie Mitchell, Practice Manager), and I'll deal with your concerns as per our complaints procedure, rather than on a public forum. I hope your next experience of the practice will be much improved.