The Beacon Health Group
Written by a patient
11th October 2016
Danbury Medical Centre, although a very nice new building is not the friendly place it once was when the surgery was housed in the old building. Everyone was available there and staff seemed happy, but not now, the staff always seem rushed and in a hurry to get somewhere and the smiles have gone. Everyone is in their office and it is difficult to find anyone, also a lot of the offices seem to be empty. As with new swanky premises, it has become a very impersonal surgery and it has changed but not for the better. There is now only one receptionist in the reception area instead of the two and it is not easy to get information apart from what is on the website.
There are a couple of very good doctors but it is difficult to get an appointment with them and often one has to wait for one/two weeks to get an appointment with any doctor and it makes me wonder why the surgery is still accepting new patients.
The nurses and reception staff are excellent. The doctors are very polite and professional but they seem unable to deal with more than one problem/condition at a time, bloods are taken but it is difficult to discuss the results with the doctors because they seem to have no time, one is told, "everything is normal," but then you learn from the receptionist that some of the test results are not normal but no one has told you and oh, there is a reluctance to refer one to a hospital doctor/consultant.
Sadly, some of us still have to stay with this Practice because there is no alternative since this is the only GP practice in the village.