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The Beacon Health Group 2016-07-07 Person 2 5 0

I find it more and more difficult to phone for an appointment as I am usually on hold, at my expense, for longer than 10 mins! I also find it totally unacceptable for a receptionist to ask me what the problem is - this is between me and the doctor. I recently phoned for blood results after a thyroid test and was told by the practice manager that all was okay which meant that my medication was working - I am not on any medication! How could she possibly give me this advice! I also find the turnaround of doctors unacceptable. I have been a patient since 1994 and the practice has changed so much