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The Beacon Health Group
2016-08-31
Person
1
5
0
Written by a patient
Written by a patient 31st August 2016
This doctors' surgery has gone down hill quite dramatically recently.
If I get through on the phone, it has become increasingly difficult to get an appointment on the day of calling and booking ahead seems virtually impossible too.
The reception staff are always rude and obstructive. They ask for your condition and then they decide who you can and can't see. If I do get an appointment, it's nearly always with a nurse practitioner, who is also rude and disinterested. I feel most of the appointment time is spent with them looking at the computer screen or rushing me out the door.
Prescription forms have been lost and, worse still, the wrong drugs included on a repeat prescription - not once but twice!