The Arundel Surgery

The Arundel Surgery 2023-07-19 Person 4 5 0

The receptionist was very friendly and helpful. It isn’t always easy to get an appointment but I think like most DRs surgeries they are short staffed and do their best. Dr was helpful and friendly. Surgery very clean and tidy

The self service check on could be better sign post as they have moved it to where you come in to the reception and then attached paper copy letters with other info so I thought was just notices. All fine though receptionist was very helpful .

The Arundel Surgery 2023-07-19 Person 3 5 0

There never seem to be any appointments available with actual doctors and the receptionist become quickly defensive if you question this. They then use accusations along the lines of ‘you are being aggressive or argumentative’ when you question them or further try to get help. It really isn’t a good experience. You worry every time you make a call to the surgery as you don’t know what response you’re likely to receive or what you’ll be accused of. You are dealing with people who are ill and anxious, receptionists need to have more empathy and make every attempt to problem solve.

Employ more Drs at the practice. I’ve been ill now for nearly 6 weeks. I’ve seen two nurses, a Doctor at the minor injuries in Bognor and now a paramedic about the same ear issue. I’ve had two types of antibiotics and now have further drops and sprays for the same ongoing issue. I have not seen one doctor at the surgery as there are no appointments and wonder how anyone ever gets to see an actual doctor?

The Arundel Surgery 2023-07-19 Person 4 5 0

The staff are splendid but the service is overloaded.

Nothing really

The Arundel Surgery 2023-07-19 Person 5 5 0

Arundel surgery is simply brilliant. From yesterday morning when I spoke to Kim (one of the healthcare team on the phone) she booked me with a doctor straight away. Thank you so much, you were brilliant Kim . It was definitely the right thing for me as if the problem doesn’t go away with treatment, next stop is hospital. So it was even more serious than what I thought. ! Dr Wells who saw me was amazing aswell . I honestly can’t fault this practice. We are so lucky to be patients there. Thank you

Honestly, you couldn’t improve on how you are all performing now. Top marks for you all .

The Arundel Surgery 2023-07-19 Person 4 5 0

All good service but very hard to get appointment for the times I can do

None