50 Oakleigh Road North, Whetstone, London, England, N20 9EX
The people working in this practice have a very good understanding of customer care. The administrative staff are friendly, competent and patient-focused. They try their utmost to meet patients needs and expectations. The GPs who have treated me were trustworthy, knowledgeable and kind. I cannot rate this practice highly enough and feel fortunate to be a patient here.
Lack of communication to patients. The last Patient survey reports were in 2012/13 and the quarterly newsletters appear to be half yearly - that is for 2016. What is happening with your regular information to your patients. We check ourselves in when we attend for an appointment. We book our appointments online so why are you not playing your part by keeping us informed.
Even if you book your appointment, don't expect to be seen on time. I'm with this practice for over 5 years, and NEVER been seen on time. Shortest delay was 5 minutes, longest AN HOUR. On average you will have to seat at least 30 min past your booked time. "Sorry - emergencies". I'm there quite regular due to complex illness. This practice needs to review their booking policy.
I have tried twice to call the surgery to make an appointment. It is not urgent so I waited until after 10am as it is a Monday. Both times I have been on hold and then the phone cut off. After around 6 mins of waiting on hold.