Portway Surgery

1 The Portway, Porthcawl, Bridgend, M Glam Wales, CF36 3XB
1 2 3 4 5 17 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
 

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a patient
19th November 2019


I have recently received my monthly land line telephone bill and the charges for calls to the surgery are a couple of pence short of £10-00 which us totally unsustainable for a pensioner such as my self.It seems that as soon as you hear a recorded message you start to pay for the call .I have tried to log in online but it keeps on comming back as error although the correct passwords etc: are entered.reception failed to pass on one message to the district nurse also a month after requesting a flue jab we are still waiting!!! pull your fingers out surgery

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
14th October 2019


I would avoid at all costs, if I had the opportunity to do so. It has a toxic environment and is full of doctors with serious God complexes. They will change your repeat prescription without any consultation with you and avoid any opportunity for you to work with them to promote your health - It is very much a "we know best and you no nothing " approach!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
21st August 2019


I am about to move outside Wales. My hope is that I get the same excellent treatment from my new GP Practice . I have been with Porthcawl practice for 25 years . Just one mix up with an appointment soon resolved. I just want to say Thank you all for your excellent care and wish you well in the future kind regards m forster

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
19th August 2019


The surgery could not have been more helpful. I have been trying to coordinate my mothers complex medical needs since her discharge from hospital. All the staff from the Reception team, the Nurses and the Doctors have been exceptionally caring. Arranging multiple appointments, home visits and changing medication has meant frequent contact with the Surgery. They could not have been more accommodating to her needs. An amazing experience, Thank you

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
21st March 2019


These stars do not reflect in any way the level of service provided by this practice There appears to be little understanding of patients physical and emotional limitations The doctors do not appear to take cognisance of specialist advice and directions I am concerned that many NICE guidelines are being ignored My family have experienced breaches of confidentiality Its impossible for my family members to access an adequate level of care due to petty rules and regulations that are discriminatory in nature Constructive criticism is that this practice requires investigating by the health board in relation to the inadequate service provision

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Portway Surgery: http://iwgc.net/eb8mw