Reviews
Not same day but well handled and friendly
Got a triage appointment and a telephone one the following day was offered a face to face appointment but find parking very difficult
I have telephone appointments to give my INR readings
I was told that Dr Culshaw wished to see me regarding an ongoing problem [h.Pylori] and to come in asap, as she was on triage that day. I came in but was told that there are no appointments to see doctors, only nurses but that Dr Culshaw would triage my case.
In the event I saw a nurse who was unsympathetic and considered that I knew very little about the condition from which I have suffered for a very long time. I suggested it might be better to see a specialist at the hospital but the nurse said "we'll just keep your symptoms under control." I would like to have the bug killed, not controlled!
I have previously had a month's supply of antibiotics to fight it but this nurse insisted that only one week's supply could be prescribed, which I felt would be inadequate.
I also have a gallstone and wheat intolerance and said perhaps it would be better to speak to a specialist at the hospital. Previously I had been advised to do this by one of the practice nurses, although at that time I said I would leave it as I was undergoing treatment for a number of other problems. The nurse I saw this week disagreed. I felt there was not a sympathetic bone in her body, whereas the two nurses I had seen previously for this problem were lovely (one of whom was Bronte, who I understand has left. I felt she was really fighting my corner to deal with this bug).
No engagement in patient treatment with backward process and lack of forward thinking.
Book a meeting and pickup the blood forms at the meeting , if you do the tests prior to the consultation we could have a discussion based on fact with current information.
Why suggest a course of treatment after 5 months old blood tests without engaging me in a conversation about why and the potential outcomes or side affects—just a text .
Made to feel like it’s my fault on booking my appointment when the surgery want to cancel and be told we need to meet halfway due to me having a job .
I find it all very strange and don’t feel involved or informed or engaged at all .
Resources
Short link to review North Brink Practice: http://iwgc.net/ecb6s