Mayfield Medical Group

Mayfield Medical Group 2015-06-23 Person 1 5 0

There are always excuses about not being able to see a doctor and you have to tell them what is wrong with you in front of everyone at reception . This is the worst surgery I have ever been to. The receptionists decide if you are ill enough to see a doctor! I find this amazing; presumably they hold medical qualifications to decide-I think not!!!

Mayfield Medical Group 2015-06-23 Person 1 5 0

this surgery is a joke I'm looking to move my family into a much better one where you can actually get an appointment and aren't triaged by a receptionist with no medical knowledge, then telephone triaged by a medical staff member. I don't care so much about me but as a mum I find this unsafe and disgraceful.

Mayfield Medical Group 2015-06-01 Person 1 5 0

I try not to use the surgery because of the chronic problems of trying to get an appointment. It is a waste of time trying to get an appointment over the phone. However, this morning I stood for 25 minutes in a queue that extended into the car park. There were some 'regulars' in the queue who assured me this is typical. I had to leave the queue eventually because I needed to get to work. On returning this evening to ask for an appointment, the receptionist trotted out her well-rehearsed routine about a new appointment system and looked at me as if I should be well aware of it already! Apparently, the closest you are going to get to a doctor now is a return telephone call at some unspecified time when the doctor will decide if you need to come in for an appointment. It seems you now need to get an appointment to see if you can have an appointment! The operation of this Centre is becoming like a collision between Catch 22 and Franz Kafka. This system may suit some people. However, if like me, you have job where it is not possible to receive personal phone calls then the system is unusable and hardly fit for purpose. Furthermore, even if I could receive calls, I am not sure that I would want to discuss personal details over the phone at work where I could easily be overheard. A note in the surgery claims the new system is in response to patient need. Really? It looks rather self-serving to me and simply puts a further hurdle into the existing obstacle course between patient and doctor. This webpage asks me to make a constructive suggestion on how care could be improved. That's easy. Devise a system for appointments that ensures patients can actually get to meet a doctor instead of one that puts doctors at a further remove away.

Mayfield Medical Group 2015-05-22 Person 2 5 0

On arriving to the practice for a 09:00 am appointment the queue was already up to the door, I arrived 25 minutes early and this took all of mins to get book in for my appointment. On informing the reception’s staff I was there for an offshore Medical, the paperwork necessary to complete the medical was not at hand and the lady had to go and ask where and what paperwork was required, even though I booked in weeks in advance. The run-ups were completed in a timely and confident manner by a male nurse. The Medical was also completed in a timely and friendly manner….I paid £120.00 pounds for my medical and on asked if like my previous medical this could also be scanned and emailed, the GP let himself down by showing his anger at the fact (a), I asked for a scan (b), the staff did this in the first place, with my previous / first medical. On completing the medical, the GP asked me to had two letters in to the reception staff to get copied for my file? On the arrival to the reception, the queue was from the reception out of the door many were huddled in the entrance blocking the door. The reception ask me to go to the end of the queue outside, I explained that I had my medical completed and this was for the purpose of the GP getting a copy of the paperwork….which was not my job. She took the paper work and asked me to take a seat. On counting the number of patients waiting in and around the fire exit doors 23 people…Ill point out that the doors are a fire exit, and this practice has failed by the Health and Safety at work act 1974, Section 2 (2) A safe place of work, including safe access and egress. Suggestion a number (1- 100) system be considered to limit the about of patients queuing and blocking the fire exit, a system implemented that once you have seen the GP, and any additional work or follow up you don’t have to go to the back of a 23 people queue, to have work done for the practice. To be honest it’s a poorly organised practice, however it could have been I was there at a really busy time and it’s not always like this, I would suggest this email could be include in the next practise managers meeting, as a (SEA) significant Event Analyst, in which ways… especially the blocking of the fire exit by patients could be improved, as a Practice manager myself I do hope so.

Mayfield Medical Group 2015-04-11 Person 2 5 0

when waiting for your name to be called if you are not looking at the screen you will miss your call as there is no call sound and your name is displayed about 10 seconds and you have no hope if you are seating looking away from the screen