Share review of Mayfield Medical Group

Mayfield Medical Group 2015-05-22 Person 2 5 0

On arriving to the practice for a 09:00 am appointment the queue was already up to the door, I arrived 25 minutes early and this took all of mins to get book in for my appointment. On informing the reception’s staff I was there for an offshore Medical, the paperwork necessary to complete the medical was not at hand and the lady had to go and ask where and what paperwork was required, even though I booked in weeks in advance. The run-ups were completed in a timely and confident manner by a male nurse. The Medical was also completed in a timely and friendly manner….I paid £120.00 pounds for my medical and on asked if like my previous medical this could also be scanned and emailed, the GP let himself down by showing his anger at the fact (a), I asked for a scan (b), the staff did this in the first place, with my previous / first medical. On completing the medical, the GP asked me to had two letters in to the reception staff to get copied for my file? On the arrival to the reception, the queue was from the reception out of the door many were huddled in the entrance blocking the door. The reception ask me to go to the end of the queue outside, I explained that I had my medical completed and this was for the purpose of the GP getting a copy of the paperwork….which was not my job. She took the paper work and asked me to take a seat. On counting the number of patients waiting in and around the fire exit doors 23 people…Ill point out that the doors are a fire exit, and this practice has failed by the Health and Safety at work act 1974, Section 2 (2) A safe place of work, including safe access and egress. Suggestion a number (1- 100) system be considered to limit the about of patients queuing and blocking the fire exit, a system implemented that once you have seen the GP, and any additional work or follow up you don’t have to go to the back of a 23 people queue, to have work done for the practice. To be honest it’s a poorly organised practice, however it could have been I was there at a really busy time and it’s not always like this, I would suggest this email could be include in the next practise managers meeting, as a (SEA) significant Event Analyst, in which ways… especially the blocking of the fire exit by patients could be improved, as a Practice manager myself I do hope so.