Mayfield Medical Group

Mayfield Medical Group, Park Road, Jarrow, Tyne & Wear, NE32 5SE 77 reviews

Reviews

Recommend
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26th October 2023


I have tried multiple days to get thru from 8.45am today 35 attempts at engaged until 8.56am. Third attempt to get thru in last three days. I even rang wed at 5.55pm to be told didn't have enough staff anyway and to call today. Ever since Dr bedi retired practice has gone down hill. They don't care about there patients anymore. Making excuses staff are leaving so what does that tell you about how they are treating people never mind patients. I really am disappointed with there service. I could be seriously ill and they wouldn't care.

Suggested improvements
I would hire more drs who will stay at practice instead of locums as clearly this way is not working for them.

Experience
Involvement
Cleanliness
Staff
Appointment
 
22nd September 2023


Almost impossible to get through on the telephone.

Suggested improvements
Make appointment system more accessible

Experience
Involvement
Cleanliness
Staff
Appointment
 
2nd August 2023


Was told to ring surgery back if my symptoms got worse, rang back this morning !! No appointments, no pre bookable telephone appointments, I have been with this surgery all of my life and I get further ringing 111 and getting an appointment at the hospital. Unfortunately not a lot they can do as xrays, bloods etc.....time for a change of surgery's....

Suggested improvements
Get more doctors !!!

Experience
Involvement
Cleanliness
Staff
Appointment
 
7th April 2023


Elderly patient care is basically nonexistent! Trying to get a home visit for someone who is housebound is a nightmare. The doctors blindly prescribed my mam medication without seeing her over a period of two weeks. By the time she got to hospital her bowel was completely dead and she died.

Suggested improvements
Actually visit people and examine them instead of guessing what's wrong. Take all patient care seriously instead of just fobbing them off with a prescription that doesn't work.

Experience
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Rating not given.
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13th July 2022


No patient care at all they are not interested in helping and do not listen to patient information concerning health ailments this surgery is a joke absolutely pathetic service

Suggested improvements
You could try to be more concerned to help people

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Resources

Short link to review Mayfield Medical Group: http://iwgc.net/ejehp