Maryport Group Practice

Written by a patient

I attended the surgery for the drop in clinic today ..upon arrival I was told there was three people in front of me and there would be a 25 minute wait fair enough ,1hour later I went to the receptionist to enquire when I would be seen she rudely informed me that there was now 6 people in front of me so finding this odd I enquired why the overbearing and downright rude receptionist practically yelled at me that's just how... it is...at this stage I had been waiting 1 hour and 20 minutes..I then had no choice but to leave without being seen ..May I suggest you give this rude and quite frankly obnoxious receptionist some training on how to deal with the public..and may I also suggest you make sure that the order in which you are booked in is the order in which you are seen.Quite frankly this and other things I witnessed during my wait in the surgery today are downright disgraceful .

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* The receptionist was lovely and helpful. * The doctor was excellent and very polite.

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Rating not given.

Written by a patient

I order repeat prescriptions online. I recently moved to this area and registered with this practice. It took about two months to be able to order prescriptions online rather than have to physically sumbit a piece of paper between 0800-1800 (hours where I am usually working about 25 miles away). At my last practice it took a few days to organise this. My last prescription order did not come through to my nominated Chemist (close to where I work). When I rang the practice I discovered that the existing online prescription ordering service was no longer sending items through to the practice - depite still being able to enter the details on the service. No communication, written or electronic, advised me that this service was no longer available. There is no immediate replacement for the online service. Again - absolutely no notice was given of this change. Luckilly there is just enough time before the Xmas holidays to arrange collection of the medication (whilst inconveniencing several of my colleagues cancelling meetings etc) before I run out. I wonder how many patients of this practice will have ordered online and run out of medication over the Xmas period?

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Very accurate and sympathetic. Listened carefully.

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Written by a patient

Rang and spoke to reception twice with a personal and sensitive issue, both times I was treated with respect and dignity, they helped me a great deal. The Dr I saw during the emergency surgery was also very kind, considerate and most importantly caring. She listerned and actually looked at me, not the screen!! Thank you.

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