Reviews
I arrived for my appointment at 12:20, I was eventually seen at 12:58 only to be told by the practitioner that they didn't have time to help me as they had a meeting at 13:00. I did however get a prescription but it needed a doctors signature. I went to reception to ask for this but all receptionists were ignoring me as reception is closed between 13:00 and 14:00. I then had to revisit the surgery later on in the day for this, paying £1.30 each time on parking. I can't remember the last time I actually got to see a doctor, they always want you to see the nurse first. I didn't get a chance to discuss my health issue at all and was palmed off with a prescription that they weren't sure was going to work. I feel utterly disgusted with this surgery and I want to emphasise that this is not a one off. My entire family have endless problems with this surgery.
Thus is the worst healthcare service I have ever received, I recently joined the surgery because I was told they provided good service, however when joining- no member of staff told me that in order to get an appointment I would have to be seriously ill and they don't allow you to make appointments if it is not serious- serious is being a cancer patient or having an asthma attack essentially! I came in when they opened at 8:30am, there were 2 people waiting in front of me, it is now 11am and I have not been seen yet. Also they have no estmated time on when I will be seen! And the receptionist was unhelpful, I strongly recommended joining a small doctors surgery!
Dr. Wetterhahn took lots of time to talk to my husband and explain everyone clearly and answered our questions thoroughly. She had a lovely bedside manner and has exceptional listening skills. She made my husband feel at ease and didn't let him leave until he understood everything and was clear about next steps.
I would thoroughly recommend her, an excellent Dr.
Dr Naidoo is a really good GP and I have great confidence in him. Practice nurse Fernandez extremely helpful and competent.
I have always found the doctors and staff at this surgery very pleasant and professional. They are kind and caring and very accessable.
Resources
Short link to review Longrove Surgery: http://iwgc.net/eb9nc