Lincluden Surgery

Lincluden Surgery 2022-10-26 Person 4 5 0

I cannot understand that while I am being treated, both by surgery and the hospital, I am on call to a receptionist who cannot arrange an appointment for me even though I explaining my severe pain and distress. Told I MUST phone at 8.00am in the morning and join the queue. Last time I did this I was about 18th in the queue. This is not helpful in any way.

I do not ask for an appointment unless absolutely necessary but I am having severe pain and concerns. Yet I cannot book an appointment. To spend 40 mins in the morning is unacceptable. What about those who work? May I say, however, I have nothing but praise for the care and treatment I have received with the practise. The method for booking appointments is very very poor.

Lincluden Surgery 2022-09-29 Person 2 5 0

The receptionists are lovely. It’s frustrating that they operate a call at 8am to get an appointment system. Those of us who work and are carers have no chance of getting an appointment. It would be good if they used technology more, video calls, online systems. Not a very forward thinking practice.

Dr didn’t listen and gave the impression they were working a production line.